Customer and Business Services Representative

Customer and Business Services Representative

NorthStar Heating and Cooling is a  growing 25-year HVAC company serving Northeast Minnesota and Northwest Wisconsin. We are looking to add teammates who excel at customer service excellence while supporting all of our business services at a high level.   We pride ourselves on our commitment to reliability, integrity, and unparalleled customer service, and we're looking for individuals who are excited to share these values in joining our teams. 

**Our Mission:** 

Our mission is to deliver high-quality home services that enhance the comfort and well-being of our customers. We believe in a job well done, a service that exceeds expectations, and a smile that tells our customers they're in good hands. 

**Our Culture:** 

At North Star Services our inclusive and supportive work culture promotes teamwork, continuous learning, and growth. Our leadership is hands-on, encouraging, and deeply invested in your success, providing ongoing training opportunities for advancement, competitive compensation, and comprehensive benefits. We celebrate our employees' achievements, and we take pride in the diversity of our team and the unique perspectives they bring. 

Our Ideal Candidate:  

The ideal candidate will possess experience and enjoy winning and maintaining customer relationships through strong customer interaction.  Candidates should have strong  communication skills, a demonstrated talent for learning and excelling in provided work flow processes, and will have had experience in the use of  electronic enterprise systems (sales, order, scheduling, customer service, and bookkeeping systems).  This position also requires the ability to internally support multiple work groups and teams within the company through independent decision and resolution skills.    

Responsibilities:

·        Manage daily customer call volume, securing booked appointments for our teams.

·        Support marketing initiatives through directed actions and metric tracking.

·        Provide direct support from office operations to all  internal and external teams.

·        Fulfill assigned bookkeeping entries in support of  business services.  

·        Be a force in motivating all teams to achieve organizational goals.

·        Utilize and maintain CRM systems for data management and client relations.

·        Multitask various responsibilities daily while completing required reporting.

·        Act as a problem solver, addressing issues as they arise and finding effective solutions.

Requirements:

·        Demonstrated experience in customer service and business-office-support to all teams.

·        Demonstrated ability for independent decisions and resolution skills in support of    customers and the company needs.

·        Experience in mastering and advancing work-flow processes.

·        Experience with electronic  CRM and other business systems.  Knowledge or use of     Service Titan, Slack, Microsoft Office, Google Documents and QuickBooks electronic systems are desired.

·        Occasional day-travel for training and support to other regional offices of the company.

·        Excellent multitasking skills.

·        Strong problem-solving abilities.

·        Excellent organizational and time management skills.

·        Excellent communication skills.

·        Supportive of all co-workers.  

Job Type: Full-time 

Benefits: 

• 401(k) 

• 401(k) matching 

• Health insurance 

• Life Insurance 

• Short Term Disability
• Paid time off / Paid Holidays 

• Professional development assistance 

Standard Schedule: 

• 8 hour shift  Monday to Friday 

• A limited after hour on-call rotation 

Work Location: At assigned office location, with occasional day travel in supp