Staffing and Resource Manager - US Advisory

Penta Group is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies. 

Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.

Summary of Position:

Penta is seeking a Staffing and Resource Manager to oversee resource management for the US Advisory business line. The Staffing and Resource Manager is responsible for managing effective allocation of resources against client needs, aligning professional development goals for individuals on the team to the needs of the business. This person will report to the VP of People in the US and play a critical role in the employee experience for Advisory teammates while delivering strong results for clients. Successful candidates will have previous experience in resource management in a professional services environment, strong relationship-building skills, and an aptitude for data analysis. This is a great opportunity for someone building a career in employee experience who wants to learn and grow in a fast-paced, collaborative environment. If you have high emotional intelligence and are a systems thinker, this role will be a great fit for you.

The Staffing and Resource Manager is expected to:

+ Lead the allocation of consultant resources by balancing multiple priorities including fulfilling client service requirements, providing professional opportunities for growth and learning, and maintaining margins on projects

+ Maintain current reports through Salesforce and Resource Hero, ensuring systems and tools reflect the latest needs based on system inputs and qualitative checks with project managers

+ Lead fulfillment of staffing requests from senior leaders, ensuring their resource needs are met for new business proposals and current client teams in a timely manner without sacrificing quality of outcome

+ Resolve resource allocation conflicts in collaboration with VP of People and US Advisory business line leadership

+ Create and present a monthly presentation on project margin analysis for the business line in collaboration with the finance team

+ Compile and analyze resource management reports (available resources, current resource allocations, resource needs due to changing project needs, etc) for delivery to management as needed

+ Collaborate with the finance team, contract team, and HR team to ensure we always have an up-to-date and accurate picture of resources against contracted revenue

+ Manage relationships with each individual in the US Advisory team, ensuring each person’s personal and professional development interests are incorporated into staffing decisions

+ Maintain database of staffing information and leverage ChatGPT and other relevant technology to facilitate easier staffing decisions

+ Facilitate training for new employees on the staffing structure and process, ensuring training materials and guides are relevant and up to date

+ Partner with project managers and employees to ensure weekly time submissions are entered accurately and on time

+ Proactively identify risks and opportunities in the US Advisory staffing portfolio, make effective recommendations on how to correct them, and escalate complex issues to leadership as needed

+ Collaborate across service lines/different departments in order to further the employee experience

About the US Advisory team at Penta:

The US Advisory team works with clients across a wide range of sectors and issues, helping them navigate complex policy and political landscapes and communicate effectively with all of their stakeholders. Our typical support for clients may include assessing how changes in the political environment impact a client's priority issues; developing and testing effective messages; and executing strategies to reach and influence target audiences, leveraging earned media, owned content, and other tactics.

The ideal candidate will have:

+ 5+ years of experience in resource management, ideally in a professional services environment

+ Educational background in business, operations, human resources, and/or significant training and experience in analytical tools (Excel, Salesforce, Resource Hero, etc.)

+ Strong customer service mentality with a positive attitude and friendly demeanor

+ An entrepreneurial spirit, with the ability to take initiative to solve problems creatively and decisively

+ Demonstrated ability to prioritize multiple, competing demands and deliver results under tight deadlines

+ Excellent verbal and written communication skills

+ Strong appreciation for organization and attention to detail

+ High degree of integrity, with the ability to maintain professionalism and confidentiality at all times

+ Strong relationship-building, coaching and employee development skills

+ Experience creating insightful reports, presentations, and forecasts that allow for actionable, strategic decision making

+ Ability to embrace change and maintain a continuous learning mindset

+ Proficiency in Google Workspace and/or Microsoft Office Suite

+ Experience working in a hybrid environment, preferably in a professional services, communications, and/or research firm

Location and Hybrid Schedule:

Our headquarters is in Washington, DC and most of the local team operates on a hybrid schedule. For this position, we are only considering applicants who are available to join our team in our downtown DC office in person three to four days a week. (After onboarding we can consider more flexibility with the in-person requirement.)

Salary Range:

The base salary range for this position will be $85,000 - $95,000, depending on a candidate’s experience and qualifications as they relate to the position.

Benefits:

Penta Group is proud to offer a generous benefits package for full-time employees. Please find a list below of our current benefit offerings:

+ Excellent health care, vision, and dental coverage provided by United Healthcare and UNUM with 90% of individual employee premiums and 50% of dependent premiums covered by the company

+ Competitive retirement benefits with a 401(k) matching 100% up to 3% of an employee’s deferred salary, and matching 50% of the next 2% deferred

+ Employer paid short term disability, long term disability, and life insurance, with the option to buy additional coverage

+ Twelve weeks paid parental leave

+ Flexible paid time off and a generous holiday schedule

+ Monthly stipend for cell phone

+ Optional pet insurance coverage

+ Frequent firm-wide social events and activities

+ An excellent environment for learning and growth

Penta Group, LLC values diversity and inclusion, is committed to equal employment opportunity, and to compliance with federal anti-discrimination laws. We also comply with District of Columbia law, which prohibits discrimination and harassment against employees, applicants for employment and interns based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions, reproductive health decisions and breastfeeding), national origin, disability, age (18 and over), personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation (e.g., being enrolled in a college or university or in a business, nursing, professional, secretarial, technical or vocational school), political affiliation, genetic information (including family medical history), lawful use of tobacco products, unemployment status and status as a victim or the family member of a victim of domestic violence, a sexual offense or stalking.