Senior IT Support Engineer

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. 

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 550+ team currently across 11 locations and 9 time zones. 

The Role 
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

The Senior IT Support Engineer exists to support/manage end-users and Infrastructure services globally to meet Pepperstone business requirements. You will be providing a mixture of 2nd and 3rd level support, proactive support as well as participation in project activities, and assisting with the day-to-day operations to support the growth of Pepperstone initiatives.

As our Senior IT Support Engineer, your key responsibilities include, but may not be limited to:

• Responding to 2nd and 3rd level technical requests raised via Slack, phone, email, face-to-face, and incident management tool in a professional and timely manner.
• Assisting with prioritizing, scheduling, and escalating incidents to appropriate channels.
• Using your strong understanding of Microsoft EUC related technologies to build and support a complex and distributed EUC environment.
• Building and updating the desktop standard operating environments including software and application change and release management.
• Documenting and educating end users with the objective of resolving incidents at first contact and reducing recurring calls.
• Monitoring the performance of EUC devices and providing recommendations to ensure the effectiveness of SOE & Hardware.
• Occasional out-of-office hours maintenance visits to assess technical issues or implement new solutions.
• Identification and implementation of process improvements and automations to improve the service provided to internal teams.
• Mentoring and providing guidance to junior IT support engineers.

About You

• Certifications/Experience in Windows desktop environments.
• Extensive experience in a EUC administration and support role.
• Demonstrated experience in the administration of Microsoft Endpoint Configuration Manager (Intune).
• Experience with Operating system deployment related issues.
• Knowledge of decommissioning and disposal of IT Assets.
• Advanced knowledge of networking.
• Advanced knowledge of Azure Active Directory.
• Troubleshooting knowledge of Mac operating system.
• Basic knowledge of Linux operating system.
• Committed to further learning and development.
• Ability to live the Pepperstone values.
• Committed to ongoing learning and development.

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
  

About Pepperstone 

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid