Senior Specialist, Talent Acquisition Operations

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

As a Senior Specialist, Talent Acquisition Operations at Pilot Company, you will serve as a strategic partner in optimizing recruiting systems and enhancing talent acquisition strategies. Your deep expertise will drive the efficiency and effectiveness of our hiring tools, systems, and processes while managing critical vendor relationships. Your advanced knowledge and proactive approach will directly impact the company's growth by contributing to strategic planning, elevating our recruiting presence, and continuously innovating our recruiting strategies.

Responsibilities:

• Serve as the primary liaison for marketing/branding agencies, job board partners, and other external partners, proactively identifying opportunities for optimization and enhanced collaboration.
• Execute complex hiring campaigns with minimal oversight, including developing comprehensive timelines, managing resources, and tracking key performance indicators.
• Provide strategic insights on business trends and hiring challenges to strengthen partnerships within the talent team and cross-functional stakeholders.
• Drive continuous improvement of Pilot's recruiting systems, including advanced ATS customization and integration of sourcing tools.
• Identify and analyze recruiting market trends, recommending data-driven solutions and process improvements to leadership.
• Lead the optimization of digital media and programmatic job advertising strategies, ensuring maximum ROI and campaign effectiveness.
• Partner with internal marketing and brand teams to develop sophisticated strategies for enhancing our recruiting presence across all channels.
• Design and implement advanced reporting systems to track, analyze, and interpret complex recruiting performance metrics.
• Proactively identify and implement industry best practices and emerging trends in talent acquisition.
• Serve as a subject matter expert in recruitment operations, providing guidance to team members and stakeholders.
• Lead specialized project workstreams to support strategic talent acquisition initiatives.

• Bachelor's degree in Human Resources, Marketing, Business Administration, or related field.
• 5+ years of experience in Talent Acquisition Operations or a similar role, with demonstrated progression in responsibility.
• Advanced understanding of recruiting systems and technology stack integration.
• Expert-level analytical skills with proficiency in creating complex data visualizations and dashboards.
• Proven ability to manage vendor relationships and contribute to contract negotiations.
• Strong business acumen with ability to identify trends and discrepancies in recruitment data.
• Understanding of digital media and programmatic job advertising principles and best practices.
• Advanced project management skills with experience leading complex initiatives.
• Superior communication skills with ability to influence cross-functional stakeholders.
• Proficient in Microsoft Office Suite and advanced Excel skills.
• Experience with social media strategy and content optimization for recruitment.

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