Subway General Manager - job 2 of 2

As the Subway General Manager at Pilot Company, you'll be responsible for overseeing the financial and operational performance of the restaurant. This includes ensuring excellent hospitality, managing inventory, and conducting P&L analyses. Your role will also involve creating a positive work environment and implementing HR decisions for your team.

To apply for the Subway General Manager position at Pilot Company, you need a minimum of 2-3 years of management experience in a retail or restaurant environment, preferably with P&L accountability. Strong leadership and customer service skills are essential, as well as the capability to work a flexible schedule that includes nights and weekends.

In the Subway General Manager role at Pilot Company, you can expect a competitive salary that starts between $43,888.00 and $59,050.00 per year, depending on your experience and qualifications. This pay structure reflects the high level of responsibility that comes with managing a bustling quick-service restaurant.

Pilot Company offers its Subway General Managers a range of excellent benefits, such as a nationwide medical plan, dental and vision coverage, a 401(k) plan, flexible spending accounts, tuition reimbursement, and adoption assistance. Additionally, you'll have the advantage of a flexible schedule and weekly pay.

Yes, prior experience in a fast-paced environment is desired for the Subway General Manager position at Pilot Company. The role requires a strong management proficiency in a high-volume retail setting, so candidates with similar backgrounds will likely excel in this position.

To ensure excellent guest service in a high-volume restaurant, it’s crucial to train your team thoroughly in hospitality standards. Setting clear expectations, role-playing scenarios, and encouraging open communication can enhance service quality. Additionally, implementing regular feedback sessions can help identify areas for improvement and boost team morale.

In a situation with a difficult employee, I approached it with empathy and transparency. I arranged a private meeting to discuss the issues, listened to their perspective, and worked together to create a development plan. This approach not only resolved the issue but also strengthened our team dynamics.

My strategy for managing inventory effectively includes regular stock audits, utilizing inventory management software, and training staff to report discrepancies. Having a robust ordering system helps minimize waste and ensures we’re always prepared for busy periods without overstocking.

During peak hours, I prioritize tasks by focusing on guest needs first. I delegate responsibilities clearly among staff, ensuring that essential functions like cooking and serving are prioritized while also keeping an eye on inventory and operations. Clear communication during these times is key!

The most important metrics when evaluating restaurant performance include sales growth, profit margins, customer satisfaction scores, and employee turnover rates. These indicators give a well-rounded view of both the financial and operational health of the restaurant.

I handle customer complaints by remaining calm and attentive. I listen carefully to their concerns, express empathy, and resolve the issue promptly. Following up with the customer after the resolution is also important to ensure their satisfaction and retention.

My leadership style is collaborative and inclusive. I believe in nurturing an environment where everyone feels valued and heard. I encourage creativity and input from all team members, embracing our diversity as a strength that enhances our restaurant's service and culture.

If the restaurant exceeds its budget, I analyze the financial reports to identify the areas of concern. I'd implement cost-saving measures, like revising vendor agreements or adjusting inventory orders. Additionally, I’d engage the team in brainstorming sessions for creative solutions while maintaining quality.

To motivate my team during long shifts, I implement strategies like regular break reminders, fostering a supportive environment, and celebrating small wins throughout the shift. I also encourage team bonding activities to keep morale high, even under pressure.

I have extensive experience with P&L analysis, where I regularly review income statements, track expenses, and forecast future budgets. Using this data, I make informed decisions regarding staffing, inventory purchases, and marketing strategies to drive profitability.