Medical Office Receptionist

Planned Parenthood California Central Coast (PPCCC) values diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We are committed to advancing health equity in communities along the Central Coast and we are taking focused steps to become an organization where every person feels a genuine sense of belonging. With this focus, we strongly encourage Black, Indigenous and People of Color (BIPOC) and members of the LGBTQ+ community to apply and help serve the needs of our communities. 

PPCCC is a trusted provider of high-quality, affordable reproductive health care along California’s Central Coast. Each year, PPCCC provides 35,000 people on the central coast with health care services; including sexually transmitted infection testing and treatment, birth control, breast and cervical cancer screenings, vasectomies, and safe and legal abortion care at our six health center locations. PPCCC also provides comprehensive sexuality education programs to help adults and teens make healthy decisions, prevent unintended pregnancies, and avoid sexually transmitted infection.

JOB SUMMARY:                

Act as an ambassador for all patients seeking services by consistently modeling workplace values and service standards and training to perform all front office job functions and responsibilities.  

Essential Functions

Adhere to Planned Parenthood California Central Coast policies, procedures, and protocols.

Welcomes each patient by smiling, providing direct eye contact, and taking a moment to make a connection.

Assess client payer eligibility, which may include verifying insurance, health

plan authorization, verifying patient ID, and eligibility for funding sources.

Collects fees, copays, solicits donation and applies to patient's account.

Ensures accurate and detailed patient information is entered into the Practice Management System (PM).

Qualifications

Excellent written and verbal communication.

Ability to relate to diverse communities.

Thorough knowledge of medical billing terminology is desirable.

Must be able to travel within PPCCC geographic area (Thousand Oaks to San Luis Obispo)

Planned Parenthood California Central Coast’s (PPCCC’s) compensation philosophy supports the organization’s mission, vision, and values. Each position has a salary based on market value and the organization’s pay levels.  The starting salary for this position is 22.50/hour with the opportunity for advancement.  As part of our commitment to pay equity, PPCCC does not negotiate salaries.

Pay Differential: $1.00 bilingual Spanish/English differential pay is offered upon passing the language assessment test.