IT Support Specialist
Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
Job Description
Postscript is seeking a motivated and detail-oriented IT Support Technician/Specialist to join our IT team. This is an entry-level position, ideal for someone looking to build their career in IT with a strong focus on macOS and Apple hardware. The successful candidate will be responsible for responding to, triaging, and resolving IT Help Desk tickets, assisting with day-to-day IT requests, and providing technical support to end users. You will also manage basic administrative tasks in various IT systems, such as Google Workspace, Slack, and other tools.
Primary duties
- Respond promptly to and resolve IT Help Desk tickets, escalating issues as needed.
- Triage incoming IT requests and prioritize based on urgency and impact.
- Provide technical assistance to end users, including troubleshooting hardware, software, and network issues.
- Perform onboarding and offboarding tasks, including setting up and deactivating user accounts in various systems (Google Workspace, Slack, etc.).
- Assist with managing and maintaining basic IT administrative tasks, such as account configurations, password resets, and user permission changes.
- Support the deployment, setup, and maintenance of company hardware, primarily focusing on Apple computers and peripherals.
- Document and update the internal knowledge base's technical processes, solutions, and configurations.
- Provide friendly and effective communication to end users to ensure a positive IT support experience.
What We’ll Love About You
- 1-2 years of experience in an IT support or related technical role.
- Experience troubleshooting macOS, Apple hardware (MacBooks, iMacs, etc.), and related peripherals.
- Familial knowledge of IT SaaS systems, including Google Workspace, Slack, Zoom, and Jira (experience with additional tools is a plus).
- Strong troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to non-technical users.
- A proactive attitude with the ability to work independently and prioritize tasks.
- Willingness to learn and adapt to new technologies and processes.
What You’ll Love About Us
- Pay range of USD $34-$40/hour base plus significant equity (we do not have geo-based salaries)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Work from home (or wherever)
- Fun - We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, and vision insurance
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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By
Postscript
Postscript is a best-in-class SMS marketing platform used by thousands of happy ecommerce stores. We are a team of 250+ vibrant talent in 35 states, plus a big group in Canada, Israel, and a few throughout Mexico.
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