SaaS Licensing Specialist

Praecipio is looking for a SaaS Licensing Specialist

Why Praecipio?

We bring it all together – people, processes, and technology – to help businesses thrive. We focus on solving problems and taking action globally at the enterprise level to empower successful Process frameworks, IT Service Management (ITSM), DevOps, Enterprise Service Management (ESM). Our expertise with Atlassian products has earned us Platinum Partner and with that knowledge we architect solutions that enable our customers to stay focused on the work that matters most – solving the biggest problems that exist in the world today. 

As a SaaS Licensing Specialist, you will report to the Senior Director of License Sales and play a pivotal role in developing and maintaining long-term client relationships. Your primary focus will be on license retention, customer success, and delivering a consultative approach to license management. This role requires collaboration with technology partners, internal teams, and clients to provide exceptional service while driving growth and retention.

Day-to-Day Responsibilities

• Build and maintain strong relationships with clients, focusing on license retention and renewal.
• Engage customers proactively with a consultative and solution-oriented approach to uncover new opportunities.
• Navigate relationships within large, global organizations to understand customer needs and provide tailored support.
• Work closely with sales and customer success teams to execute strategic growth plans.
• Collaborate with technology partners to maintain and strengthen partnerships.
• Thoroughly understand Atlassian’s software offerings and effectively position them to clients.
• Support customer needs with recommendations on budgeting, best practices, and license optimization.
• Stay updated on new products, features, and IT trends to provide customers with the best solutions.
• Maintain a metrics-driven approach to manage sales processes and track progress.
• Keep detailed and accurate records of all customer interactions throughout the sales cycle.
• Ensure all paperwork is properly documented and tracked.

Requirements for Success

Technical Proficiency

• In-depth knowledge of SaaS licensing models, including user-based, consumption-based, and tiered pricing structures.
• Proficiency with tools like Salesforce, or Atlassian products (Jira, Confluence).
• Strong Excel and or GoogleSheets skills, including pivot tables and data extraction.

Sales and Consulting

• Ability to interpret software license agreements, terms, and conditions.
• Knowledge of software compliance regulations and policies to ensure proper usage and reporting.
• Strong written and verbal communication skills for engaging with vendors, internal departments, and stakeholders.
• Teamwork and ability to work cross-functionally with client IT, procurement, and legal teams as well as internal teams. 
• Exceptional accuracy in tracking software licenses, renewals, and compliance.

Preferred Qualifications

• Ability to understand IT and business process needs and formulate solutions based on a specific set of products and offerings.
• Background in selling products related to software development, technology management and delivery, and/or IT operations.
• Show consistent success maintaining and building client relationships within an organization
• Resilient, problem-solving, self-learner with great attention to detail
• Proven track record meeting and exceeding set goals and assigned quotas
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple tasks/projects & meet deadlines
• Have some accounting knowledge; business management experience would be a plus
• Some experience with Salesforce, Quickbooks, or Jira & Confluence preferred but not required

Basic Qualifications

• Minimum of 3 years experience in SaaS account management, business development, or sales.

Salary

$65,000-$80,000 USD dependent on location and experience.

Location

Remote in the US, Canada or Mexico

Praecipio Consulting is an equal opportunity employer and will consider all qualified applicants without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.Praecipio complies with applicable federal, state, and local laws governing nondiscrimination in employment.