IT Support Technician

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!

We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior work standards while prioritizing our customers' needs and ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive and thrives in collaborative environments, we eagerly await your connection!

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We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

The IT Support Technician will provide technical assistance and support related to computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges.

LOCATION

-          Onsite, Fort Wayne, IN

COMPENSATION

This position has a competitive compensation package that is a combination of base salary plus the potential for profit sharing paid quarterly after 1 year of employment.

• Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
• Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
• Install, configure, and upgrade software and hardware components as needed.
• Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
• Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
• Provide guidance to users on best practices for IT system usage and security.
• Set up and configure new user accounts, hardware, and software as per company standards.
• Support IT team in maintaining, analyzing, and improving internal systems.
• Stay up-to-date with industry developments and recommend upgrades or improvements.
• Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.

• MUST HAVE
• Experience: 1-3 years of experience in a technical support or help desk role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
• Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong problem-solving skills and attention to detail.

• NICE TO HAVE
• Certifications: CompTIA A+, Network+, or equivalent certifications are a plus.
• Associate’s degree or higher in Information Technology, Computer Science, or related field preferred.

EMPLOYEE BENEFITS

Wellness Program: Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks: Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program: Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits: Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback: Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection: Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer 

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com. We are here to assist.