Product Operations Manager

About Quizlet:

Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.  

Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals. We’re on track to become the undisputed leader in user-generated learning content and engagement, at the scale of YouTube.  

Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.  

To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.

About the Team:

At Quizlet, the Product Operations team serves as a bridge between our users and the product development teams that ultimately helps teams do great, user centric work. Our core functions include managing our user reported bug pipeline, sharing trends in user sentiment to enable roadmap work and supporting user facing teams all through a lens of scalability. There is a consistent collaboration with the other teams in User Operations, Product, Engineering, Design, and Marketing.

About the Role:

As an individual contributor on the Product Ops team, you are focused on delivering quality experiences to users through the development of scalable frameworks and processes that benefit many users and internal teams. You will understand your assigned product pairings deeply, and enable our Support team by applying your product expertise to product launches, user support needs, bug and pain point triage. You'll partner with cross-functional product development teams by providing recommendations that you cultivate from analyzing user support trends and other data. 

As a team lead, you’ll be responsible for monitoring & tracking Product Ops key metrics, building & improving on team processes, as well as jumping into complex organizational needs to create structure and frameworks that help internal stakeholders make more informed decisions about our product and users.

We are looking for someone who thrives on understanding their work deeply and building durable systems to optimize working processes. Your success is measured by your impact on Product Ops core metrics, your ability to streamline and generate systemic solutions to problems across wide groups of stakeholders, and your ability to support the goals of your partnering teams.

This role is based out of our San Francisco office and requires 3 days per week onsite. You'll be required to be in the office on Monday, Wednesday, Thursday, and as needed by your manager or the company.

• Stay up to speed on the priorities and coming product launches of your assigned product development teams
• Provide data-driven insights and feedback to product development teams to support their goals, influence their direction, and prioritize high-quality experiences
• Be a primary subject matter expert for focused product area domains developing a deep understanding of how products work and where both issues and opportunities exist
• Triage, file, and prioritize bugs and pain points for product development teams to address, connecting those teams to the ongoing issues that users are facing, and advocate for action to address the issues
• Develop scalable, usable and actionable documentation to promote understanding and clarity across teams
• Roll up your sleeves and do what’s necessary to support your product areas when new issues or opportunities appear 
• Project manage complex product launches within user-facing teams with the goal of ensuring they have what they need to successfully support the changes with users and user impacting risks are mitigated
• Build scalable support for complex organizational problems in partnership with cross functional team leads
• Serve as a team lead within Product Ops who exemplifies our core values, monitors team performance and streamlines Product Ops working processes to maximize our team impact

• 8+ years of experience in an operations, product, or data role
• Experience with developing and executing strategic communication plans with diverse audiences (both written and verbal)
• Self-starter who is bold and perseveres through complexity
• Strong personal organization systems that ensure high volumes of work are managed in a timely manner
• Ability to create order and productivity in nebulous situations regardless of domain expertise 
• Experience building strong working relationships with cross-functional leaders 
• Experience leading multiple complex efforts and stakeholders to achieve impactful work that drives outcomes 
• Experience building scalable ways of working for multiple internal teams that increase efficiency, decision making, and opportunity for users
• Leverage data to make informed decisions in work operations and needs
• Experience operating in a team lead capacity monitoring work processes, metrics and setting up team supports that drive improvements to quality and/or output

• Quizlet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary transparency helps to mitigate unfair hiring practices when it comes to discrimination and pay gaps.  Total compensation for this role is market competitive, including a starting base salary of $151,000 - $177,000, depending on location and experience, as well as company stock options
• Collaborate with your manager and team to create a healthy work-life balance
• 20 vacation days (and we expect you to take them!)
• Competitive health, dental, and vision insurance (100% employee and 75% dependent PPO, HMO, VSP Choice)
• Employer-sponsored 401k plan with company match
• Access to LinkedIn Learning and other resources to support professional growth
• Paid Family Leave, FSA, HSA, Commuter benefits, and Wellness benefits
• 40 hours of annual paid time off to participate in volunteer programs of choice

We strive to make everyone feel comfortable and welcome! 

We work to create a holistic interview process, where both Quizlet and candidates have an opportunity to view what it would be like to work together, in exploring a mutually beneficial partnership.

We provide a transparent setting, that gives a comprehensive view of who we are!  

In Closing:

We hope you are excited about everything you read so far. We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. Quizlet is always looking for amazing folks that believe in our mission and can contribute to our team in various ways - not merely candidates that fit a certain mold.

We have a bias for action, take initiative, and take pride in delivering results. We make informed decisions whenever possible but are unafraid to take calculated risks on great ideas to promote learning. We embrace challenges and see effort as the path to mastery. We’re constantly seeking opportunities to learn and we embrace curiosity. Quality matters at Quizlet, and we hold the bar high on everything we do.

We treat each other with honesty and respect, encourage vigorous debate, and seek critical feedback. We value diversity, humility, transparency, and collaboration as the best paths to our success — as individuals, as a team, and as a company.

Quizlet’s success as an online learning community depends on a strong commitment to diversity, equity, and inclusion. We are actively working to build a team that is representative of the diverse communities we serve, and an open, inclusive work environment where all employees can thrive. As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!

To All Recruiters and Placement Agencies:

At this time Quizlet does not accept unsolicited agency resumes and/or profiles. 

Please do not forward unsolicited agency resumes to our website or to any Quizlet employee. Quizlet will not pay fees to any third-party agency or firm nor will it be responsible for any agency fees associated with unsolicited resumes. All unsolicited resumes received will be considered the property of Quizlet.