Staff Inbound Product Manager - Gen AI & Agentic AI

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

As Staff Product Manager - Gen AI & Agentic AI, you’ll own the vision, strategy, and roadmap for AI-powered products, including Generative AI and Agentic AI based LLM applications, and machine learning integrations. You will work cross-functionally with engineering, platform, and design teams to deliver cutting-edge, impactful products that leverage the latest advancements in AI and LLM technology.

Roles and Responsibilities:

Product Vision & Strategy

• Responsible for defining and managing the product strategy for AI products and LLM applications, aligning with business goals and customer needs
• Stay ahead of AI trends, particularly in natural language processing (NLP) and LLM advancements, to ensure our products remain competitive.

Execution & Delivery

• Responsible for the end-to-end product lifecycle from ideation to launch for AI-based products.
• Work closely with engineering and platform teams to define product requirements, manage backlogs, and ensure high-quality delivery.

Cross-functional Collaboration

• Collaborate with data scientists, engineers, and UX/UI teams to integrate AI/LLM capabilities effectively.
• Partner with sales, marketing, and customer success teams to ensure product-market fit and adoption.

Customer Focus & Metrics

• Engage with customers to identify AI use cases, gather feedback, and continuously improve the product.
• Define key performance indicators (KPIs) to measure the success and impact of AI/LLM products.

Thought Leadership

• Act as a thought leader on AI and LLM technologies, internally and externally, representing ServiceNow at industry events and conferences.

To be successful in this role you have:

• 8+ years of experience in product management, particularly with AI related applications and implementations.
• A proven track record of successfully launching and managing technology products that resonate with users.
• Good knowledge of conversational AI, LLMs, and user interface design principles.
• Experience with Voicebots, IVR
• Exceptional communication, leadership, and interpersonal skills, with a demonstrated ability to influence and motivate teams and stakeholders across the organization.
• Strong problem-solving, and decision-making skills, leveraging data and customer feedback to guide product direction and priorities.
• The ability to think strategically while effectively managing day-to-day product execution.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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