Head of Digital Operations

Job Description

We are looking for a business savvy t-shaped marketing specialist to take responsibility for our Marketing Delivery Centre and our Website Operations teams. The primary role is being our website owner and owner of our digital marketing deliveries, including overseeing and managing the day-to-day operations of our martech stack, including the HubSpot platform. Furthermore, you will help manage our digital distribution channels, including email/newsletter, search, social, marketing funnel, and martech integrations.

Central role in our Global Brand, Design and Marketing Team

As our Head of Digital Operations, you play an important role in our global Brand, Marketing and External Communication team, which is responsible for our brand and design deliveries and for driving company-wide strategic and positioning and marketing campaigns and initiatives. You will make a real impact as you collaborate closely with our global teams to optimise our deliveries from two of our delivery teams in Chennai, India.

Your key tasks and responsibilities will be:

• Lead a team of 12 colleagues, of which 11 are based in Chennai, India. The team consists of 6 marketing operations and content specialists and 6 website operations specialists.
• Manage our HubSpot Marketing & Operations Hub, ensuring alignment with organizational strategy and goals.
• Create and maintain seamless integrations between HubSpot and our martech stack, with emphasis on our Microsoft CRM system. Ensuring a high level of data integrity and accuracy.
• Monitor and improve data health in HubSpot. Enforce data governance and improve marketing data.
• Work with global and local marketing teams to optimize HubSpot's capabilities across campaigns, workflows, and content. Utilize segmentation, personalization, and automation features for enhanced engagement and conversion.
• Collaborate with Sales teams on aligning marketing and sales efforts for improved lead handover and customer experience.
• Develop our tracking and reporting capabilities; analysing data to optimize performance, identify areas for improvement, and allocate resources. Supporting our broader marketing team by extracting actionable insights.
• Work with our Marketing team to develop and optimize various digital distribution channels, including website, email/newsletter and more.

About you

• Preferably 1-2 years of experience in a similar role within a multinational B2B company or from an agency/consultancy.
• Experience of managing lead and data sharing between Marketing and Sales departments.
• Detailed understanding of Marketing and CRM integrations, how to manage lead handovers and establish data governance between teams and systems.
• Skilled people manager with previous experience of managing offshore teams.
• 3-5 years of demonstrable, hands-on experience with HubSpot, and experience managing HubSpot and CRM integrations, preferably MS Dynamics.
• A thorough understanding and interest in business processes and how to align marketing and sales activities with the broader commercial objectives of an organization.
• Excellent communication and stakeholder management skills, both written and verbal in English.
• Solid analytical skills with the ability to create and analyze reports and interpret data to make data-driven decisions.
• Detail-oriented and highly organized with the ability to manage multiple projects and deadlines, excelling both independently and in team settings.

Personal qualities that will help you succeed and thrive in this role include:

Being structured, confident, self-motivated and proactive is important and you see the benefit of a structured approach and strong systems. You are an experienced manager, a good collaborator and you lead by positively engaging with colleagues across a global organisation as well as external vendors. Furthermore, a pragmatic approach will serve you well.

What we can offer you

• Flexible work environment
• Commitment to your development
• Leaders guided by our Leadership Principles
• A culture that welcomes you as the unique person you are
• Inspiration from colleagues, clients, and projects
• The long-term thinking of a foundation-owned company

Ready to join us?

Please submit your application with your up-to-date CV. We invite diversity in all its forms and encourage applicants from all groups to apply.

Deadline: 24.03.2025

Please note we will be reviewing applications and conducting interviews during the application period, and the position will be filled as soon as a suitable candidate has been identified.

Thank you for taking the time to apply! We look forward to receiving your application.

Work at the heart of sustainable change with Ramboll in Denmark

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in Denmark has more than 4,000 employees across twelve offices. Ramboll experts deliver innovative solutions across Buildings, Transport, Energy, Water, Management Consulting, Environment & Health, and Architecture & Landscape.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests