Operations Data Specialist

Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. We have the leading platform for remotely managed solar operations, and our mission is to make solar asset management and O&M dramatically simpler through better data, automation, and the integration of robotics. We serve tens of thousands of solar sites around the world with a dedicated and passionate team committed to having impact through work and advancing the renewable energy economy.

Our mission is groundbreaking, and we need great people to make it happen. Join us in building the digital backbone of a stronger, more scalable solar industry! ☀️

We are seeking a curious and technically proficient Operations Data Specialist. Reporting to the VP of Operations, this role will ensure that operational and customer-facing teams are equipped with the proper data, analytics, and tools to meet their goals. There is ample room for creativity and autonomy within this role, especially after building familiarity with the existing teams’ workflows. This is an excellent opportunity for someone passionate about both procedural excellence and data-driven decision-making.

• Collaborate with the VP of Operations to understand and prioritize data and tooling needs across sub-teams
• Provide data access and analysis to support teams focused on analytics quality, customer support, and data collection; troubleshoot and resolve data-related challenges
• Design, build, and maintain dashboards, reports, and other tools that enable informed strategy and decision making
• Partner closely with Product and Engineering team to ensure seamless data integration and utilization
• Partner with operational leadership to improve rigor behind team KPIs
• Document team procedures and best practices surrounding existing and new tools
• Stay curious and informed about new tools, methodologies, and best practices to improve operations

• Demonstrated understanding of data structures, analysis, and data-driven decision-making
• Experience learning and working with complex data sets
• Proficiency in SQL for querying, analyzing, and manipulating data
• Familiarity with scripting languages (Python, R, and/or javascript) for data transformation and analysis
• Exceptional problem-solving skills and a proactive approach to tackling challenges
• Strong communication skills to collaborate with technical and non-technical stakeholders
• Interest in operational processes and a desire to improve both internal workflows and external outcomes
• A “gut sense” for data and an ability to check results with back of the envelope calculations
• Bachelor’s Degree in science, technology, engineering, data science, or math field
• Familiarity with Airtable, Notion, or similar relational project management tooling
• Familiarity with Hubspot,  SalesForce, or similar CRM with ticketing capabilities
• Experience working on cross-functional projects spanning Operations, Sales, Product, etc.
• Experience establishing and measuring to KPIs
• Prior startup experience
• Must be primarily located in the contiguous US
• Must be authorized to work in the US

All Raptor Maps Team Members Have 🚀

✔️ Complete ownership and accountability over their role and success in the team.

✔️ Transparency into the operations of the rest of the company and are expected to be transparent and communicate honestly and effectively.

✔️ A sense of urgency. We are tackling a global problem, working in a fast-paced industry, and building a once in a lifetime company at Raptor Maps.

Benefits 🎉

- Remote-first working model (free to work anywhere in lower 48 states unless otherwise noted for role)

- Competitive compensation including equity package

- Paid travel for in-person off sites and team get togethers (quarterly)

- Medical, dental, vision, life, and short-term disability insurance

- Unlimited paid time off (that we encourage you to use!)

- 401(k) with multiple low-fee options

- Desk budget

- Monthly Lunch & Learns plus plenty of DoorDash credit

- Amazing team members that tend to love memes, pets, solar, and being active

Our Values 🧡

Be Ready to Ride. Raptors are fiercely collaborative and driven by a shared vision: audacious impact. We go the extra mile. We don't shy away from hard work; we embrace it. Be ready for any opportunity that comes your way, and seize it! We do the needful for each other and our customers, no matter what.

Show, Don't Tell. Raptors utilize data as our bedrock and build from first principles. We challenge the status quo by continuing to test, learn, and iterate. Because of this we default to action over agonizing. We love new ideas and encourage every Raptor to showcase their data-backed hypothesis.

Build Something Customers Need. We relentlessly build what matters most — game-changing products that deliver high-impact value to our customers. We’re built for action. We take customer needs (which implies they can’t live without) and translate them into solutions that accelerate their success. When our customers scale, Raptor Maps scales.

Be Resourceful. Raptors actively break down barriers, unlock creative problem solving, and thrive in the fast lane. While we plan for the long-term, Raptor Maps works on the hours and days timescale. Utilizing an “explore every option” mindset to solve problems is part of our DNA and maintains our startup edge in a rapidly changing world. We choose to be efficient and resourceful which enables out of the box thinking.

Be Direct, Be Kind. Raptors value the single source of truth both in our product and our day-to-day work. We default to giving explanations for changes and to sharing knowledge in public forums. Choosing to speak up while being mindful of people with a different background than you, is valued and appreciated. Do what is right for the customers and for each other. Mistakes happen, we are all learning together.

Appreciate the Planet. Raptors embrace our role as pioneers in the solar revolution. Our passion extends beyond modules and megawatts. We are working to protect the world for now and for future generations. We crave sunshine, and prioritize being active adventurers of the planet because we know there is no Planet B.

There’s no such thing as a ‘perfect’ candidate. However you identify, and whatever your background, we encourage you to apply if you’re excited about this role and the future of solar.

Check out our Series C!