Customer Success Manager (Experience CS)

Customer Success Manager (Experience CS)
Location: Metro-Atlanta, Georgia or Twin Cities, Minnesota with regular travel nationally 
Salary: $68,250 - $76,000 p.a. full time equivalent, dependent on experience
Basis: full-time, part-time or flexible
Eligibility: You must be eligible to work in the U.S

The role

We’re looking to appoint an experienced Customer Success Manager (CSM) to support teachers, schools, and school districts to deliver engaging and meaningful computer science lessons to elementary and middle school students through Experience CS. 

Experience CS is a new product from the Raspberry Pi Foundation that enables educators to teach computer science through a standards-aligned curriculum that integrates computer science concepts and knowledge into core subjects like maths, science, languages, and the arts. You can read more about Experience CS in our launch blog post.

As the Customer Success Manager, you will collaborate with the learning team to support educators, schools, and districts in integrating Experience CS into their classrooms. You will also work closely with our marketing and events team to build awareness, generate interest, and nurture that interest into adoption and successful teaching and learning. 

You will manage a network of educational partners who support schools and teachers directly in their region, alongside directly organising webinars, workshops, and professional development sessions that you will deliver in partnership with our own educational specialists.  

We are looking for someone with experience in a similar role who has a good understanding of the US education system and empathy with the realities of classroom teaching. You will need to be a great communicator and relationship builder, able to work with different groups of stakeholders. 

Our US teams are based in Metro-Atlanta, Georgia and the Twin Cities, Minnesota. This role has a remit that covers the whole of the USA and Canada, and there will be opportunities for you to travel in both countries. 

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Responsibilities

• Support educators, schools, and districts to deliver engaging and meaningful computer science lessons to elementary and middle school students through Experience CS. 
• Design and facilitate high-impact webinars and workshops, showcasing curriculum features, integration strategies, and instructional best practices
• Organise high-impact training and professional development sessions, both virtually and in person, designed to build educator confidence and capacity in teaching computer science.
• Partner with the Marketing team to support educator recruitment efforts, helping to design and implement strategies that move leads smoothly from interest to onboarding.
• Manage and support local delivery partners, ensuring high-quality training and outreach, monitoring performance, and providing feedback to drive continuous improvement.
• Track engagement and usage data across schools and districts, generating actionable insights and sharing regular reports to inform internal strategy and school support.
• Gather and synthesize educator feedback, identifying patterns and pain points to inform ongoing curriculum and platform enhancements.
• Collaborate closely with the Product and Content teams to ensure that Experience CS is aligned to the real needs of educators and students. 

Experience and personal attributes

We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here.

• 2+ years in customer success, education partnerships, or edtech implementation, ideally with experience in K-8 schools. 
• A good understanding of the realities of classroom teaching, with empathy for educators. Experience of teaching would be an advantage.  
• A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners.
• Highly organized and proactive, able to manage a varied workload across multiple schools, districts, and initiatives.
• Skilled in collecting, analyzing, and acting on data and feedback to improve implementation, engagement, and educator experience.
• Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals.
• A strong alignment with the Foundation’s mission and values, particularly around educational equity and access.

About us

The Raspberry Pi Foundation is a global education nonprofit with the mission to enable young people to realize their full potential through the power of computer science and digital technologies. In the US we operate through Raspberry Pi Foundation North America which is a registered 501(c)(3) organization. 

Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills. 

Through Code Club, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online curriculum and learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education.

Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries. 

We are at the forefront of the global movement to help young people learn about computing and digital technologies. You can read more about our mission, values, and goals in our Annual Review 2023 and our Strategy 2022–2025.

Benefits

In addition to competitive salaries, we offer a range of benefits for all of our colleagues in the USA, including:

• 15 days annual leave plus public holidays
• Option of buying up to 2 working weeks extra annual leave per year
• Company-wide close down for 3 days at the end of the year
• Paid sabbatical leave (after 7 years of service)
• Retirement savings plan (401(k))
• Workers’ compensation cover
• Group term life and AD&D insurance
• Medical cover (including dental and vision) 
• Family leave policies

Timetable for applications
Closing date:  April 21, 2025
Phone screen: Week of April 28, 2025
First-round interview: Week of May 5, 2025 (online)
Second-round interview: May 9, 12, or 13, 2025 (in-person)

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. If successful in the selection process, you will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.