Engagement Manager - Business Process Transformation

REBORRN is a management consultancy based in London and Athens. We are a fast-growing hybrid of consultants and makers on a mission to challenge what a modern consultancy should look like in the Digital Economy. We work with visionary organisations like The Coca-Cola Company, L'Oreal, Bayer and Philip Morris International, across geographies, bringing deep expertise in Strategy & Management Consulting, Digital Transformation, Customer Experience, Business Process Optimisation & Organisation Design and Marketing Transformation.

We are currently looking to grow our Business Process Transformation team with an Engagement Manager who will spearhead complex process transformation initiatives, design innovative solutions, and drive exceptional value for our clients.

💪 What will your day-to-day look like?

Given our lean structure, you will work closely with REBORRN Partners and cross-functional teams, playing a pivotal role in reimagining and optimizing business processes across industries. Some specific tasks include:

Process Analysis & Solution Design (30-40%)

Lead the analysis and redesign of complex business processes across various industries and functions. You'll map current processes, identify pain points and opportunities, and architect innovative solutions that balance operational efficiency with exceptional customer experience. This involves:

• Conducting deep-dive process analysis through stakeholder interviews and workshops
• Creating detailed process maps and identifying optimization opportunities
• Designing future-state processes that leverage digital technologies
• Defining data collection points and establishing reporting frameworks
• Developing high-level technical solution blueprints to enable process transformation

Project & Team Management (30-35%)

Lead multiple project teams (typically 2 concurrent projects) of 4-6 professionals, including Business Analysts, Project Managers, Technologists, and UX Designers. Your responsibilities include:

• Ensuring project delivery within scope, timeline, and budget
• Making critical decisions about project direction and resource allocation
• Maintaining high quality standards across all deliverables
• Managing stakeholder expectations and communication
• Coaching and developing team members

Client Growth & Relationship Management (20-25%)

Build and maintain strong relationships with key stakeholders while identifying opportunities for growth. This involves:

• Acting as a trusted advisor for process transformation initiatives
• Identifying and pursuing cross-sell and up-sell opportunities
• Proactively proposing innovation opportunities to clients
• Managing commercial aspects of engagements
• Building long-term strategic partnerships

Innovation & Knowledge Development (10-15%)

Stay at the forefront of process transformation and technology trends to drive innovation in our solutions:

• Develop frameworks and methodologies for process optimization
• Evaluate emerging technologies and their potential impact on business processes
• Share insights and best practices across the organization
• Contribute to thought leadership and business development initiatives

🤝🏻 We're all about cross-functional collaboration
You will be working in a vibrant environment, so you can never expect to have just another typical day at work. One day you might be redesigning the innovation process for a major bank, the next day you could be optimizing the scholarship management process for an NGO. It's not a role of comfort, but you will never get bored -that's a promise! And it doesn't stop there. You will always be more than welcome to get exposed to different departments within REBORRN and jump into cool projects that resonate with your personal interests. We are strong advocates of cross-functional collaboration.

👨‍💻 REBORRN's Working Model

We operate on a hybrid work model and stimulate effective collaboration by meeting up in our offices at least twice a week. If you're not based in Athens, you'll join all-hands meetings in person once a month. In this role, you will be expected to travel several times a year for client engagements that require your physical presence.

😇 Who are you?

You have 7-12 years of experience in business process transformation, digital transformation, or management consulting, with a proven track record of delivering complex process optimization initiatives. In terms of background, we are looking for candidates with degrees in Business Administration, Economics, Information Systems, or related fields.

Process Transformation Expertise:

• Deep experience in business process analysis, mapping, and optimization
• Strong ability to identify inefficiencies and design innovative solutions
• Experience with process modeling tools and methodologies
• Track record of implementing process changes across different industries
• Understanding of data analytics and KPI framework design

Technical Acumen:

• Strong understanding of how technology enables process transformation
• Ability to architect high-level technical solutions for process optimization
• Knowledge of digital platforms, automation tools, and integration approaches
• Experience working with development teams to implement solutions
• Understanding of data architecture and reporting structures

Leadership & Project Management:

• Proven experience managing multiple complex projects simultaneously
• Strong track record of leading cross-functional teams
• Experience in stakeholder management across all organizational levels
• Commercial acumen and ability to identify business opportunities
• Excellence in managing project financials and resources

You are not just a process expert, but a true transformation leader. You can see both the forest and the trees - understanding the strategic impact while maintaining attention to critical details.

You are naturally curious and always looking to innovate. You stay current with industry trends and aren't afraid to challenge conventional approaches to solve complex problems.

You are an exceptional communicator who can articulate complex ideas clearly and influence stakeholders at all levels, both in Greek and English.

🤩 What's in it for you?

Our most important perk is providing a workplace filled with top talent from diverse backgrounds who thrive on efficiency and the excitement of smart, fast-paced progress. Here, everyone is weird in their own unique way! We have a culture of continuous learning so you will definitely be inspired and improve in your craft day by day. Additional highlights include:

Work Environment & Growth

• Growth Opportunities with continuous learning and development
• Amazing office space in the heart of Athens
• Work from anywhere policy
• Hybrid work environment

Benefits & Perks

• Unlimited, self-managed vacation policy
• Private medical insurance
• Kick-ass tech gear of your choice
• Free Travel Card for public transport
• "All you can read" books programme
• Subscription for an Electric Scooter or Bike