Senior Commercial Operations Specialist

Senior Commercial Operations Specialist

We are seeking a specialist for the Customer Operations team, part of the broader Business Development team. This position offers the opportunity to be in a customer-facing operations role within our battery recycling and battery materials business, with a particular focus on providing support to our suppliers and ensuring smooth program operations. 

Responsibilities Include

• Act as key point of contact for fulfilling day-to-day customer requests with regards to supplier onboarding, daily logistics requests, purchase order creation, reporting, compliance requirements.
• Keep meticulous records of all documents and interactions utilizing our CRM, ERP, file sharing system and home-grown portals, and suggest configuration and process improvements.
• Develop and refine processes that ensure smooth program operations and excellent service levels for shippers + corporate partners.
• Create and maintain supplier purchase orders and ensure on-time payments in collaboration with Accounts Payable.
• Work cross-functionally to develop analytics and software to support and report on the recycling programs.
• Adhere to all policies and procedures while focusing on safety and best practices.
• Perform other duties as assigned.

Desired Qualifications:

• Bachelor’s or Masters degree preferred
• 6+ years’ working experience, ideally in sales operations, business planning or logistics
• Commodity, Metals (mining or recycled), or Battery Materials industry experience is helpful.
• Smart, scrappy, entrepreneurial – having a bias for action and a lot of grit
• A passion for sustainability and making the world a better place!