Inside Channel Account Manager

ABOUT US:

Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.

Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.

We share a common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

Regal AI is a leading innovator in AI-driven solutions, empowering businesses to transform their contact center operations and customer experiences. Partnering with technology solutions distributors (TSDs) and other strategic players in the channel ecosystem, we bring cutting-edge AI tools to market. Joining Regal AI means working with a passionate, goal-oriented team dedicated to driving success in the dynamic AI and contact center space.

• Conduct pre-event and post-event outreach to partners, schedule meetings, and deliver effective introductions on Regal AI and contact center solutions
• Build and maintain strong relationships with regional partners, prioritizing engagement based on performance and growth potential
• Stay current on Regal AI solutions, value propositions, and trends in AI and contact center technologies through regular enablement activities
• Organize and deliver partner training sessions to drive opportunities with the ideal customer profile (ICP) and achieve deal registration targets
• Represent Regal AI at regional and national events, using networking and presentations to foster new opportunities and educate partners on market trends
• Coordinate virtual and in-person partner meetings, ensuring they are strategically planned to deepen relationships and generate measurable outcomes
• Collaborate with Channel Account Managers (CAMs) to align partner activities and meet sales-qualified lead (SQL) and deal registration goals
• Regularly update Salesforce (SF) with partner interactions, opportunities, and deal progress, ensuring accurate records
• Prepare monthly regional updates for the Channel Director, highlighting key successes and top-performing partners
• Work closely with the NYC office team to share insights and best practices, ensuring consistent follow-up and partner success

• 1-3 years of experience in a similar role
• Familiarity with the TSD channel ecosystem
• Sales experience in contact center or SaaS technology is a plus
• Proven ability to build strong relationships and meet quota-based objectives
• Understanding of partner ecosystems with a resourceful, proactive approach to achieving success
• Strong communication skills and the ability to articulate contact center trends, AI opportunities, and Regal AI’s value proposition
• Willingness to travel as needed to support partner and event activities

• Competitive compensation packages, including early stage equity
• 401k plan
• Flexible PTO & 11 paid holidays
• Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
• Paid parental leave
• Growth Mindset learning and development stipend
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Pre-tax commuter benefits
• Complete laptop workstation
• & more!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.