Billing and Technical Customer Service Advisor

Description:
• Ideal for curious individuals who love to learn!
• You will work as a Billing Support Advisor and provide technical support after 45-60 days.
• Support customers with their billing, account, and technical issues.
• Ensure call resolution in a timely manner with excellent communication skills.
• Ability to maintain high standards of quality and customer satisfaction required.
• Must be able to commit to 100% attendance for five weeks of paid training.
• A variety of schedules available including at least one weekend day, mostly Mid and Evening shifts.

Requirements:
• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have at least six months of customer service experience
• Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
• Preferably, have previous Contact Center and/or work from home experience
• Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
• Have a workspace that can only be accessed by you during your work hours
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• Have excellent English written and verbal communication skills
• Be courteous and friendly with a high degree of professionalism
• Thrive in a fast-paced work environment

Benefits: