Case Management Analyst (Field – Must reside in Macon/Piatt/Champaign County, IL)

Are you a driven, analytical individual with a passion for helping others? Do you thrive in a fast-paced, field-based environment? Aetna is seeking a Case Management Analyst to join our team in Macon, Piatt, or Champaign County, IL. As a Case Management Analyst, you will have the opportunity to make a positive impact on the lives of our members by providing personalized case management services. We are looking for someone who is organized, empathetic, and has strong communication skills to join our dynamic team. If you are dedicated to improving the health and well-being of others, we want to hear from you!

Provide personalized case management services to Aetna members in Macon, Piatt, or Champaign County, IL.
Conduct thorough assessments of member needs and develop individualized care plans.
Collaborate with healthcare providers and community resources to ensure effective and timely delivery of services.
Monitor and track member progress and make necessary adjustments to care plans.
Utilize analytical skills to identify opportunities for improvement and cost savings.
Maintain accurate and detailed documentation of all case management activities.
Communicate effectively with members, providers, and other stakeholders.
Stay up-to-date on industry trends and best practices in case management.
Participate in team meetings and contribute ideas for process improvements.
Adhere to all regulatory and compliance requirements.
Display empathy and compassion towards members and their unique situations.
Work efficiently and effectively in a fast-paced, field-based environment.
Collaborate with other team members and departments to ensure seamless delivery of services.
Uphold Aetna’s values and mission to improve the health and well-being of individuals and communities.
Continuously strive to meet and exceed performance goals and metrics.
Demonstrate strong organizational skills and attention to detail.
Maintain confidentiality of member information and adhere to HIPAA regulations.
Provide excellent customer service to members and address any concerns or issues in a timely and professional manner.

Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.