Complaints Handling Investigator – Remote (Entry Level)

Position : Complaints Handling Investigator

Location : Salt Lake City, UT

Duration : 3+ Months

Total Hours/week : 40.00

1st Shift

Client: Medical Devices Company

Job Category: Sales Support

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Job Description
• This position will transcribe data to files in a complaint handling system, including but not limited to opening new files, linking files together, entering approved investigation data, and transferring complaint data into regulatory reports for submission.
• The position may also transfer complaint details from one database to other databases. Run queries of upcoming regulatory reports that will need to be submitted to regulatory agencies.

Minimum Qualifications
• Two to four (2-4) years’ experience in a related area or equivalency.
• Demonstrated human relations and communication skills.
• Experience in Word Processing, spreadsheets, presentation, and other software programs along with good letter composition skills.

Must Have
• Ability to learn new databases with guided training.
• Proficient in Microsoft suite and general computer skills.
• Grammar, writing and editing skills and proofreading competency.
• Excellent organizational and functional skills
• Strong interpersonal communication skills.
• Ability to maintain confidentiality about information received in the course of duties in compliance with HIPPA regulations.
• Ability to work independently, prioritize tasks, and excellent attention to detail.
• Ability to handle a large volume of work in an organized manner.
• Functions well under pressure.