Customer Engagement Lead

Job Summary

A company is looking for a Customer Engagement & Community Lead.

Key Responsibilities:

• Oversee the strategy and execution of the customer community, including content creation and moderation
• Manage customer cases and collaborate with Account Managers to resolve issues efficiently
• Attend product meetings to integrate client feedback into product development and manage Beta programs

Required Qualifications:

• 3+ years of experience in customer success, community management, or product engagement strategy
• Experience in pre-sales or post-sales support, including product demos and training
• Proven ability to build relationships and manage projects with stakeholders
• Experience with CRMs, Customer Support tools, and Project Management tools
• Familiarity with the Google Productivity Suite