Customer Success Manager - job 8 of 33

Job Summary

A company is looking for a Customer Success Manager, Mid-Market.

Key Responsibilities

• Manage a book of business within the mid-market segment, focusing on retention, expansion, and upsells
• Oversee the customer lifecycle from post-sale to renewal, ensuring value at every stage
• Negotiate contracts and manage customer feedback to influence product development

Required Qualifications

• 1-3 years of experience in Customer Success or Account Management in a B2B SaaS environment
• Expertise in managing the customer lifecycle and handling complex renewal cycles
• Background in contract management and negotiation
• Strong decision-making abilities to prioritize customer needs
• Experience or interest in public relations or journalism is beneficial