Executive Office Specialist

Job Summary

A company is looking for an Executive Office Senior Specialist to support servicing operations by addressing customer complaints.

Key Responsibilities

• Research homeowner complaints and execute or recommend solutions
• Effectively resolve homeowner issues
• Comply with all applicable legal and regulatory requirements

Required Qualifications

• 1-2 years of complaints-processing experience
• Previous experience handling complaints by regulatory agencies
• Experience with Zendesk, NICE, and Google Suite
• High school diploma or equivalent