Experienced Customer Service Representative - job 1 of 2

Job Summary

A company is looking for a CST ServiceTitan Experienced CSR.

Key Responsibilities

• Engage callers in friendly conversations while accurately collecting lead information
• Follow account-specific instructions for appointment scheduling and call dispatch procedures
• Manage call outcomes appropriately while maintaining exceptional customer service

Required Qualifications

• 2+ years of experience in a high-volume call center
• 1+ years of experience in a customer-facing role
• Ability to type 30 wpm with 94% accuracy
• Experience managing both inbound and outbound calls
• Applicants must be willing to undergo a criminal background check