HR Call Center Representative

Job Summary

A company is looking for an HR Call Center Representative who will serve as the primary point of contact for various inquiries related to HR functions.

Key Responsibilities

• Provide Tier 1 support for HR-related inquiries through multiple channels including phone, chat, and email
• Process HR transactional tasks such as Employment Verifications, Payroll processing, and HR Document Management
• Manage difficult situations and ensure high-quality customer service while resolving cases in a timely manner

Required Qualifications

• Must be a US Citizen
• High school diploma or equivalent required with 3+ years of related experience
• Previous experience in a high-volume transaction service center environment
• Working knowledge of Workday or Service Now, and proficiency with Microsoft Office suite
• Ability to maintain confidentiality and manage multiple priorities effectively