Manager – Behavioral and Mental Health

About the position

The Manager, Behavioral and Mental Health will be a key contributor within the Global Well-being and Benefits team at American Express. This role focuses on designing, implementing, and evaluating mental health programs while collaborating with various stakeholders to enhance mental health services across US and international markets. The successful candidate will leverage their strategic thinking and communication skills to lead initiatives that improve mental health outcomes for colleagues, ensuring alignment with the company’s mission and objectives.

Responsibilities
• Support the strategy and design of colleague behavioral health programs
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• Define strategic goals to achieve Healthy Minds business objectives and mission
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• Play lead role in project management of behavioral/mental health initiatives
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• Coordinate the implementation of programming with local markets, understanding and adjusting to local regulatory requirements and cultural norms
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• Develop and lead behavioral health campaigns/events
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• Vendor relationship management, including onboarding new vendor relationships, budgeting, and ongoing monitoring
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• Analyze quarterly trends and service level agreements with vendors and collaborate with others to develop improvement plans where necessary
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• Assist with the development of colleague communications regarding Healthy Minds programming
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• Assist in tracking and monitoring clinicians’ continuing education and licensing requirements to remain compliant and up to date
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• Drive new initiatives, ensuring alignment with Healthy Minds mission and objectives
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• Oversee special projects that require integration between colleague benefits and other CEG priorities
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• Coordinate standardization of Healthy Minds strategy across markets
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• Conduct research and analysis of mental/behavioral health trends, ensuring presentations are consistently updated with evidence-based information and references
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• Explore current mental health data and trends to inform strategy
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• Partner with internal stakeholders, such as CEG (Human Resources), legal, operations, and management, and external partners to enhance colleague engagement and well-being opportunities; creating strong relationships to support the successful implementation of programs
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• Stay up to date with industry best practices and legislative changes to ensure programs are effective and compliant
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• Monitor programs to ensure compliance with internal guidelines and regulatory requirements.

Requirements
• Bachelor’s degree required; Graduate degree may substitute with one year of experience
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• Prefer 2 to 3 years’ experience in program management in a well-being environment or equivalent combination of education and experience
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• Excellent communication, interpersonal skills, and written skills with the ability to collaborate effectively with internal and external stakeholders
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• Five years of experience in a corporate environment with demonstrated competency in all core technology preferred
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• Background in a mental health environment preferred
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• Ability to handle escalations and resolve issues in a timely and effective manner
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• Strong attention to detail and ability to prioritize tasks in a fast-paced environment
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• Ability to maintain confidentiality and handle sensitive information with discretion
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• Experience in vendor management
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• Robust analytical skills with the ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement
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• Demonstrated skills in analyzing and synthesizing data and presenting data in a simple, business-focused presentation format
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• Superior time management & organizational skills including the ability to prioritize and multi-task and handle time-sensitive deadlines in a complex, fast-paced environment
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• Superior Excel and PowerPoint skills
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• Ability to take initiative and work within ambiguous situations
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• High degree of adaptability and the ability to learn quickly and work with minimal direction.

Nice-to-haves

Benefits
• Competitive base salaries
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• Bonus incentives
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• 6% Company Match on retirement savings plan
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• Free financial coaching and financial well-being support
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• Comprehensive medical, dental, vision, life insurance, and disability benefits
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• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
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• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
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• Free and confidential counseling support through our Healthy Minds program
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• Career development and training opportunities