Online chat specialist

Hiring Remote Online chat specialist
United States
Employer Industry: Customer Service and Support
Why Consider This Job Opportunity
• Remote position allowing you to work from home
• Opportunity to build relationships with new customers and enhance their experience
• Supportive and professional work environment
• Chance to promote and engage clients with products and services
• Opportunity for personal and professional growth within the customer service team
What To Expect (Job Responsibilities)
• Answer incoming customer live chats regarding website navigation and service inquiries
• Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary
• Build relationships with new customers to understand and fulfill their needs
• Respond accurately and concisely to customer questions, requests, and problems
• Provide administrative support to the customer service team and assist with overflow work as needed
What Is Required (Qualifications)
• High school diploma or equivalent
• Experience in customer service
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills
How To Stand Out (Preferred Qualifications)
• Ability to manage multiple tasks simultaneously
• Ability to adapt to different personalities
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