Dutch Speaking Customer Support for Subscription-Based Services Department - job 1 of 2

Mercier Consultancy is seeking a dedicated Dutch Speaking Customer Support Representative to join our Client's Subscription-Based Services Department! In this vital Junior role, you will be the first line of support for our Dutch-speaking clients, providing them with exceptional assistance and information about our subscription services.

Your ability to communicate effectively and your passion for customer service will ensure that clients have a positive experience and receive the guidance they need to make the most of their subscriptions. If you are proactive and enthusiastic about helping others, this could be the perfect opportunity for you!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist clients with questions related to their subscriptions, billing, and account management
• Document all customer interactions accurately in the support system
• Collaborate with other departments to resolve complex customer issues
• Provide clear and concise information regarding subscription options and benefits
• Gather and relay customer feedback to improve service delivery
• Participate in training to enhance knowledge about our subscription services

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, preferably in a subscription-based or service-oriented environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to handle multiple inquiries efficiently in a fast-paced setting
• Familiarity with customer support tools and CRM software

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...