Pennsylvania Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to assist customers with their inquiries and insurance needs.

Key Responsibilities

• Support customer inquiries regarding coverage, rates, and billing issues while offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage for customers
• Assist customers in setting up new claim reports and demonstrate empathy for those recently in accidents

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Property & Casualty license required for sales roles, with training available for those not already licensed
• Ability to multitask and navigate through multiple computer systems
• Customer service experience preferred
• Must have a designated workspace free from noise and distractions