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Remote Tier 1 Customer Support image - Rise Careers
Job details

Remote Tier 1 Customer Support

Job Summary

A company is looking for a REMOTE Tier 1 Customer Support.

Key Responsibilities
  • Handle 30-50 inbound calls daily to assist families with login issues and provide customer support
  • Respond to high volumes of inquiries regarding products, services, and troubleshooting platform issues
  • Utilize LiveChat and email to assist families, students, and teachers with technical problems


Required Qualifications and Training
  • Previous technical help desk experience or recent technical certificate
  • Strong knowledge of hardware troubleshooting, particularly with HP laptops
  • Experience with Active Directory for password resets
  • Ability to work remotely with a quiet environment and high-speed internet
  • Availability to work Monday-Friday from 9am-6pm EST

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 30, 2025

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