ABA Intake Specialist (RVA)

ABA Intake Specialist – Bilingual (English/Spanish)

Fast-Paced | Sales-Focused | Social Media Savvy

Overview

We’re looking for an aggressive, fast-learning, bilingual Intake Specialist to join our ABA team. This isn’t your typical front desk role — you’ll be working hand-in-hand with our sales lead and managing intake from social media opt-ins, calls, and referrals.

This role is perfect for someone who thrives in a high-energy environment, catches on quickly, and isn’t afraid to follow up, ask questions, and close the loop. You’ll be the first impression families get — and we need someone who can confidently guide them through the intake process with empathy, speed, and accuracy.

Responsibilities

• Handle all incoming intakes from social media opt-ins, inquiries, and call-ins
• Work closely with the sales team to follow up on leads and keep the pipeline flowing
• Guide families through the intake process with care and professionalism
• Collect and verify essential documentation and insurance info
• Coordinate with clinical and admin teams to ensure a smooth onboarding process
• Maintain accurate records and updates in our CRM/EMR systems
• Follow up persistently — don’t let leads fall through the cracks
• Maintain patient confidentiality and compliance with healthcare regulations

Work location - Remote 

Full Time / Part time - Full Time including Sunday but not sat

Salary or hourly - hourly 

Schedule or job timings - 9-5 daily 

• Fluent in English
• Fluent in Spanish
• Aggressive go-getter with a “make it happen” attitude
• Quick learner who’s tech-savvy and confident using CRM or EMR tools
• Strong communication and people skills — you know how to sell, listen, and reassure
• Background in ABA, healthcare, or intake coordination preferred
• Comfortable navigating and responding to social media opt-in leads