Helpdesk Specialist (Night shifts, Remote)

RISK inc: an international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a Helpdesk Specialist to join IT support team and provide remote assistance (night shifts CET timezone). The ideal candidate will be responsible for user onboarding/offboarding, technical troubleshooting, software installation, account management, and IT compliance support. This role is critical in ensuring smooth IT operations, assisting employees with remote work, and maintaining high service availability under the supervision of great management.

Key Responsibilities:

• User Lifecycle Management:
• Onboarding and offboarding of employees, ensuring timely provisioning and deactivation of IT resources.
• Issuing, collecting, and managing IT equipment remotely.
• Software & System Support:
• Assisting with software installation, reinstallation, and removal.
• Troubleshooting account-related issues (email, Slack, Active Directory, etc.).
• Supporting authentication and access to external systems and 3rd party services.
• Providing assistance with launching and configuring end-user applications.
• Security & Compliance Support:
• Assisting the security team with compliance-related tasks.
• Supporting system updates and endpoint protection & management systems.
• Cloud & Remote Desktop Services:
• Managing access and user support for cloud services.

Working Schedule: Night shifts (CET timezone)

• 18:00 – 02:00 CET 
• 01:00 – 09:00 CET 

• 1+ year of experience in IT support, helpdesk, or system administration.
• Technical skills required:
• Windows & MacOS support.
• Basic networking (DNS, DHCP, VPN, routing principles).
• Account management in Active Directory, GSuite, Slack.
• Software troubleshooting and installation.
• Experience with remote desktop solutions and cloud services.
• Security awareness: Understanding of compliance and endpoint security tools.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work independently and manage incidents proactively under the supervision of great management.

Language Requirements:

• At least intermediate English level (spoken and written) is a must.

• Remote work options that let you craft the perfect work-life balance.
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage 
• Team Building programs
• Mental Health Programs
• Sport coverage
• Medical insurance, dental coverage