Logistics Claim Specialist (EM6891)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

We are seeking a proactive Logistics Claim Specialist to join our team in Dalton, Georgia. The primary responsibility of this role is to manage and resolve irregular situations in logistics operations, such as damages, losses, and discrepancies. This includes overseeing claim processes and collaborating with internal teams and external partners to ensure timely and effective resolutions.                            

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

• Lead the resolution of irregular logistics situations, including damages, losses, and discrepancies, by identifying root causes and implementing corrective actions.
• Report issues to customers promptly and work with them to determine liability and responsibility.
• Collaborate with internal teams to ensure the efficient handling of all logistics-related claims.
• Negotiate with external partners regarding claims and responsibility for irregular situations.
• Maintain accurate and timely documentation and reports related to damages, losses, and claims.
• Support continuous improvement initiatives to reduce the occurrence of irregularities and improve logistics processes.

• Bachelor’s degree in Statistics, Accounting, Business, Analytics, or equivalent experience preferred (High School Diploma Required)
• 2+ years of data analytics experience required. Transportation/Logistics Freight claims processing experience preferred.
• Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
• Ability to read, interpret, and simplify complex information from various sources to create clarity and ease of understanding.
• Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
• Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
• Great attention to detail, organization, cross-group collaboration, and project management skills
• Ability to lead a group towards a common goal and to delegate workload to maximize efficiency.
• Transportation/Logistics Freight claims processing experience preferred.
• Bilingual in Korean and English required.
• Required to work on-site: 300 Nexus Dr, Dalton, GA 30721 (Onsite)
• Work Schedule: in the office 8:00 am – 5:00 pm
• Ability to travel up to 10 % in the U.S.

Preferred Qualifications:

• Experience in claim processing or logistics-related customer service.
• Familiarity with the manufacturing industry and production plant logistics operations.

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.