Virtual Medical Assistant

Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We're looking for a Virtual Medical Assistant (VMA) to join our Sana Care team. In this role, you’ll handle both clinical and administrative tasks to support our patient-centered approach to healthcare. This is more than just a job - it’s an opportunity to make a real impact. You’ll play a key role in supporting our providers and ensuring our patients get the care they need - quickly and hassle-free. If you’re organized, great at communicating, and passionate about helping others, this could be the perfect fit! 

• Assist providers with medication requests, lab results, x-ray results, prior authorizations, and non-clinical triaging
• Coordinate specialty referral requests and help patients access care easily 
• Fast-track urgent imaging and lab orders 
• Be the go-to person for answering calls and providing practice info
• Monitor EHR inboxes and support providers with patient communication 
• Work with our payer business unit to address coverage and benefit questions
• Promote a positive, team-driven work culture 
• Help improve patient satisfaction and engagement 

• 2+ years working as a medical assistant 
• High school diploma or GED required (associate degree preferred)
• Medical Assistant Certification is a plus - but not required
• Awesome people skills - you know how to make patients feel comfortable and cared for 
• Knowledge of patient care and examination procedures
• Detail-oriented and highly organized
• Excellent communicator (both written and verbal)
• Self-starter who is excited to innovate and problem-solve 
• Passionate. You care about making our healthcare system work better for patients
• Hardworking and ready to roll up your sleeves when needed 

Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower costs. Founded in 2017, we are an experienced team of engineers, designers, and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!