Italian Speaking Customer Service For Car Rental Company - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service representative for a prestigious car rental company. This role is ideal for individuals who are passionate about providing high-quality customer service and who thrive in a dynamic environment. As the first point of contact for customers, you will play a crucial role in ensuring that their experience is seamless and positive. You will be responsible for helping customers with their inquiries, facilitating bookings, and addressing any concerns they may have. Your fluency in Italian will be essential in serving a diverse clientele, enhancing their experience as they navigate their rental journey. At The House of Mercier, we believe in empowering our employees while working at the forefront of the consumer services industry, creating a bridge between exceptional talent and rewarding opportunities. This position not only allows you to use your language skills but also enables you to grow and develop within the car rental sector, contributing to our mission of excellence in customer service and satisfaction.

Responsibilities

• Provide exceptional customer service in Italian to clients via phone, email, and chat.
• Assist customers with inquiries regarding their car rental bookings and policies.
• Process rental bookings and modifications accurately and efficiently.
• Resolve customer complaints and issues in a timely and professional manner.
• Educate customers about rental options and features available.
• Maintain up-to-date knowledge of company services, promotions, and procedures.
• Collaborate with team members to ensure a unified customer service approach.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with computer systems and software applications.
• Flexibility to work various shifts, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...