Junior Customer Support Associate

The Company

Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable – through sustained lifestyle and habit change.

Enter Second Nature.

We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our digital habit change programme – delivered digitally through a mobile app – helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.

We’re also one of the few consumer health brands that are also actively commissioned by the NHS to help people living with type 2 diabetes and the national weight management service.

You can find out more about working with us here and here.

The role:

• We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme
• The role primarily entails:
• Calling and on-boarding people who have been referred to the programme via their GP onto the Second Nature programme.
• Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints.

• 6-month rolling contract
• Location: Remote working - UK only
• Salary: £23,850 pro rata (based on a full-time role at 40 hours)
• Part-time hours (20-30 hours available):
• 20 hours per week - 4 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)
• 25 hours per week - 5 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)
• 30 hours per week - 6 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)

• This is a heavily task-oriented role. Therefore, the ideal person really thrives in a high-paced environment. You're able to work to targets and are motivated by them.
• You're a quick learner and you easily adapt to new or changing processes.
• You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
• You have a meticulous approach to the importance of accurate data entry.
• You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
• You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
• You'll be comfortable dealing with sensitive conversations over the phone.
• You're highly empathetic and care about the problems our members are facing.