Client Success - APAC

Client Success Manager, APAC

SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey. We combine your company’s data with our proprietary real-time signals to deliver actionable fraud insights tailored to your business outcomes. 

Founded in 2017, with offices in Budapest, London, Austin and Jakarta, SEON has today 5000+ customers worldwide across industries - including Ecommerce, iGaming, Fintechs, Neobanks, Banks and PSPs - and prevented over $200Bn of fraud to date. 

SEON is rapidly expanding its presence within the APAC region and we are seeking a passionate Client Success Manager (CSM) to join our growing team and play a pivotal role in ensuring our customers maximize the value of SEON’s fraud prevention solutions.

This role is responsible for:

• Onboarding and implementing new customers to ensure a seamless go-live experience.
• Engaging major existing accounts to understand their fraud challenges, optimize performance, and drive long-term success.
• Collaborating with global fraud and implementation teams to support the unique needs of the APAC region.

This is a great opportunity for someone who thrives in a fast-paced SaaS environment, understands API-driven implementations, and has a deep interest in fraud prevention and risk management.

This role is based in the Jakarta office with hybrid set up, and will report to the GM of APAC.

WHAT YOU’LL DO:

• Lead the end-to-end onboarding process for new customers, ensuring smooth implementation of SEON’s fraud prevention solutions.
• Work closely with Account Executives (AEs) and existing major accounts to understand their fraud challenges, monitor performance, and optimize rules accuracy.
• Serve as the main point of contact for key accounts, ensuring customer satisfaction, retention, and growth.
• Conduct product training and workshops to educate customers on SEON’s features, updates, and best practices.
• Proactively identify upsell and expansion opportunities based on customer needs.
• Collaborate with cross-functional teams (fraud experts, solution engineering, sales, and product teams) to ensure seamless service delivery.
• Act as the voice of the customer, providing feedback to internal teams to help shape SEON’s product roadmap.
• Stay updated on fraud trends, industry best practices, and competitor offerings to better advise customers.

WHAT YOU’ll BRING:

• 5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in SaaS, fraud prevention, fintech, or risk management.
• Strong understanding of API-based SaaS solutions, with experience guiding customers through technical integrations.
• Excellent communication skills with the ability to translate complex fraud prevention concepts into business benefits.
• Experience working with enterprise customers and major accounts, building long-term relationships, and driving customer success.
• Analytical mindset, with the ability to monitor fraud trends, interpret data, and recommend actionable improvements.
• Cross-functional collaboration skills – experience working with global teams (solution engineers, fraud specialist) to resolve customer challenges.
• Proactive, solutions-oriented mindset – you take initiative to solve problems and create value for customers.
• Fluent in English; Mandarin or another APAC language is a plus.
• Ability to travel as required to meet with customers, attend industry events, and strengthen relationships.

WHAT WE OFFER:

• Employee stock ownership plan (ESOP)
• Remote set-up
• Flexible hours
• Generous Holiday allowance
• Access to significant opportunities for learning and development
• Private health insurance including dependants (inc. employee assistance & mental health support)
• Complimentary weekly language courses
• Enhanced Parental leave
• Monthly company breakfast and weekly Lunch allowance
• 'Work from anywhere' - 60-day remote work
• Annual Tech Budget