Spanish speaking Customer Service Representative for Air Conditioning Company - job 1 of 2

The House of Mercier is excited to announce an opening for a Spanish Speaking Customer Service Representative to join our reputable air conditioning company. In this customer-centric role, you will be the first point of contact for our Spanish-speaking clients, providing them with top-notch service and support regarding their air conditioning needs. Your responsibilities will include answering inquiries, guiding customers through product information, troubleshooting issues, and ensuring that every interaction is positive and helpful. We are seeking an enthusiastic individual who values customer satisfaction and has the ability to communicate effectively in both Spanish and English. If you are passionate about helping others and have a knack for problem-solving, we encourage you to apply!

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat in Spanish.
• Assist customers with questions about products, services, and air conditioning solutions.
• Troubleshoot technical issues and provide effective solutions.
• Document customer interactions accurately in the CRM system for future reference.
• Resolve complaints or concerns with professionalism and empathy.
• Stay knowledgeable about the company's products and services to provide accurate information.
• Work alongside other departments to ensure a seamless customer experience.

• Fluency in Spanish and English, both written and spoken is essential.
• Prior experience in customer service or a similar role is preferred.
• Strong communication skills to effectively address customer inquiries.
• Good problem-solving abilities with a patient and understanding approach.
• Familiarity with air conditioning systems is a plus but not required.
• Proficient in the use of CRM software and other customer service tools.
• Flexibility to work various shifts, including evenings and weekends when necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...