French speaking Customer Service Representative - job 1 of 3

The House of Mercier is excited to announce an opening for a French Speaking Customer Service Representative to join our committed team. In this essential role, you will act as the primary point of contact for our French-speaking customers, delivering exceptional support and guidance tailored to their needs. You will handle customer inquiries, troubleshoot issues, and ensure an outstanding service experience, all while representing our brand with professionalism and warmth. We are looking for an enthusiastic individual with a strong passion for customer service and the ability to communicate effectively in both French and English. If you are willing to contribute to a positive team environment and help our customers achieve satisfaction, we welcome your application!

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat in French.
• Assist customers with product information, order tracking, and resolving issues.
• Document all customer interactions and outcomes in the CRM system for future reference.
• Resolve customer complaints in a professional and efficient manner to ensure satisfaction.
• Collaborate with team members and other departments to address customer needs and improve service.
• Stay informed about product offerings and company policies to assist customers effectively.
• Gather customer feedback and contribute to ongoing service enhancements.

• Fluency in French and English, both written and spoken.
• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to build positive relationships with customers.
• Good problem-solving skills and a customer-focused approach.
• Proficient in using CRM systems and Microsoft Office Suite.
• Ability to work in a team environment while also being self-motivated.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...