Portuguese Speaking e-Cigarette Customer Support - job 1 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking e-Cigarette Customer Support Representative to join our growing team. In this role, you will play a crucial part in providing high-quality support to our clients who are seeking assistance with e-cigarette products and services. Your ability to communicate effectively in Portuguese will be essential as you engage with customers, answer their questions, and resolve any issues they may encounter. You will be the voice of our brand, ensuring that our customers receive timely and accurate information while promoting a positive and engaging customer experience. If you are passionate about customer service and have an interest in the e-cigarette industry, this is a fantastic opportunity to grow your career within a dynamic and supportive environment.

Responsibilities

• Provide exceptional customer support in Portuguese to e-cigarette users via phone, email, and chat.
• Assist customers with inquiries regarding product usage, troubleshooting, and order tracking.
• Resolve customer complaints promptly and thoroughly, ensuring customer satisfaction.
• Educate customers on e-cigarette products, accessories, and best practices.
• Document all customer interactions and feedback in the company’s CRM system.
• Collaborate with other departments to improve product offerings and customer service processes.
• Stay informed about the latest trends and developments in the e-cigarette industry to better support customers.

• Fluency in Portuguese (written and spoken) is required; proficiency in English is preferred.
• Previous experience in customer support or sales, preferably within the e-cigarette or consumer products industry.
• Excellent communication skills and a positive attitude towards problem-solving.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM systems and basic knowledge of e-cigarette products.
• Strong organizational skills and ability to multitask effectively.
• A passion for customer satisfaction and helping others.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...