Customer Success Manager

The reason behind the role...
SingleOps is an end-to-end business management solution used daily by thousands of green industry professionals (landscapers, arborists, irrigation technicians, etc.).  At SingleOps, we put our customers first, and we’re looking for a Customer Success Manager who shares that mindset. In this role, you’ll become an industry expert to understand our customer’s goals and guide them through challenges—ensuring they maximize the value of our platform to drive their success.

What You’ll Do
At SingleOps, you are responsible for customer retention, adoption and expansion post onboarding. You will enable our customers throughout their journey, ensuring they achieve success with our product. 

Responsibilities

• Manage customer retention by monitoring customer health, identifying at-risk accounts, and implementing strategies to drive account growth. 
• Manage subscription renewals, add-ons, upsells and downgrades
• Engage clients proactively providing ready-made content for adoption and best practices and conducting best practice webinars.
• Understand clients' business goals, challenges, and needs, and connect with SingleOps product functionality. 
• Act as voice of the customer to internal teams including support, product and marketing. 
• Contribute to a positive team environment and culture of customer-centricity, collaboration, and innovation.
• Provide data-driven recommendations to optimize customer engagement and retention.

Does this sound like you? 

• 1+ year (s) experience in a customer-facing role (preferably in a SaaS business)
• Strong problem-solving abilities and the ability to manage multiple priorities will be important in this role
• If you’re detail-oriented, enjoy collaborating with others, and are motivated to make a positive impact on customer success, we’d love to have you on the team
• Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward
• Experience in using Google Sheets or Excel as a data management tool; comfortable with basic formulas and creating pivot tables
• Exemplary communication skills both written and verbal
• Willingness to travel as needed