Regional Quality Manager (Central)

Are you ready to take the wheel and drive success? As a full-time Regional Quality Manager at SIXT, your primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and the implementation of internal and external standards. The position is based in Denver or Dallas and requires frequent travel within the defined region, including branch days at our Central region airports.

YOUR ROLE AT SIXT

• You drive a customer-centric culture in your assigned region and ensure customer expectations are not only met but exceeded
• You analyze operational and customer service data to identify trends, root causes, and opportunities for improvement 
• You prepare and deliver clear, actionable insights and recommendations to supervisors and senior management through detailed reports and presentations
• You perform regular on-site branch visits to check for compliance in defined region
• You create and develop of quality relevant processes and lead quality relevant projects

YOUR SKILLS MATTER 

• Experience You have a minimum of 5 years work experience in the customer service industry, such as hotel, airline, retail, or car rental preferred
• Education You have a Bachelor’s Degree in business, Project Management or related field
• Technical Proficiency You have first-hand experience in supporting projects and working in a team and good knowledge of Microsoft Office Applications, especially Excel and PowerPoint
• Soft Skills You must have excellent time management and organizational skills and demonstrate strong verbal and written communication skills
• Commitment to Excellence You have exceptional interpersonal skills and relationship building skills
• Travel You must be able to travel 80% of working time and must have a valid driver's license with a clean driving record

WHAT WE OFFER

• Comprehensive Health Insurance Leave Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick  Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance    
• Company Car Hit the road in style and experience the comfort of driving the latest models from our cutting-edge, brand-new fleet
• Hybrid Work Format Flexible hybrid work options - 4/1 format with flexible start times
• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family   

About the department:
Global operations development is the central interface between the global SIXT station network and the SIXT campus in Pullach near Munich. The team's aim is to inspire customers by continuously identifying potential improvements and sustainably increasing efficiency of the rental process. Optimisation potential in the station network is identified through targeted analysis, benchmarking, and best practice exchanges, and implemented in cross-departmental and international projects. In addition to the planning, execution and implementation, there are regularly reviews to check the implementation and application of the measures through targeted control of the results.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!