Customer Education Manager H/F/X

☀️ Why join Skeepers ?   

 At Skeepers, our vision is to connect the world’s brands and consumers through authentic consumer voices. These voices, when amplified strategically, help brands build trust, drive engagement, and deliver measurable impact 

Our AI-powered UGC suite seamlessly collects, manages, and activates UGC ensuring that every review, post, and interaction delivers value. And we do this while adhering to the highest standards of compliance and authenticity. 

With over 8,000 customers globally, we manage more than 40 million pieces of UGC annually, making us a trusted partner for scaling authentic consumer voices at every touchpoint.

Join a team of over 400 employees, where international ambition enriches our company culture. You will be part of a rapidly growing scale-up, offering the opportunity to take on diverse responsibilities and build your career growth prospects. Each team member contributes to Skeepers' growth so that we can all grow together. We trust our employees

Get involved in our projects and help drive Skeepers' innovation. 

As a Customer Education Manager, your mission is to design, develop, and deliver educational content to help customers understand and effectively use the Feedback Management solution by Skeepers.

Your role :

• Identify education content needs: Update or create articles and e-learning modules following the launch of new features or other specific topics. Produce explanatory videos and explore new educational approaches.
• Create educational content: Develop Help Center articles, e-learning modules for Skeepers Academy, videos, and other learning materials.
• Distribute content: Ensure content reaches customers in an accessible and clear manner by collaborating with various teams: Business Review, CSM communication & emails, Marketing, Product teams, Support Care, etc.
• Train customers: Conduct virtual training sessions tailored to customer needs.
• Evaluate the impact of educational content: Track and measure the effectiveness of training through customer feedback and KPIs to optimize content and education strategies.
• Main point of contact for feedback management: Collaborate with Care, CSM, Marketing, Product, and other teams.

Your missions:

• Anticipate and support product evolution with relevant educational content.
• Proactively identify and address customers' priority learning needs.
• Experiment with new educational formats.
• Keep Skeepers Academy and the most viewed Help Center articles up to date.
• Maintain a high level of customer satisfaction with educational content.
• Increase customer engagement with training sessions (e-learning, live sessions).
• Create and deploy localized content aligned with Skeepers’ business strategy.
• Ensure new customers master the solution through structured onboarding processes.
• Regularly track key KPIs and provide quarterly reports.
• Suggest improvements and simplifications to educational processes, including AI-driven solutions.

• Experience in Education Content Creation, Training, or Customer Success.
• Excellent written and verbal communication skills in French & English.
• Comfortable with digital and educational tools: Canva, Zendesk, ChatGPT, etc.
• Ability to simplify technical concepts and make them accessible.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability to work cross-functionally with various departments.
• Analytical mindset to measure and optimize the impact of educational initiatives.
• Experience in Saas environnement.

If you love sharing knowledge, working with digital tools, and helping customers enhance their skills on an innovative solution, this role is for you!

• Be part of a passionate and very efficient team that will allow you to quickly increase your skills. 

• Have the opportunity to play a strategic role within a dynamic structure on an innovative market.  

• Have a perspective of internal evolution thanks to the structuring of the group on a national and international scale.  

• Benefit from restaurant vouchers 

• Work in a hybrid way from home or in the office according to your work/life balance. 

• Participate in seminars and other events organised by the group. 

• Be part of a group that develops an entrepreneurial and intrapreneurially spirit: let your creativity and your desires speak for themselves!