Support Engineer

Location: EMEA (Romania, Lithuania, and Poland only)

In the digital age, content rules.

More people are now involved in creating and distributing content than ever before. We have all become the media; the media has been marginalized, and brands are now broadcasters.

Everyone has a story to tell or something to sell. There is a need to create, connect, post, publish, showcase, and share.

So, say hello to Strapi! We exist to fuel the world’s creativity and productivity by unleashing the power of content.

Beyond a headless CMS, we are building an open composable content platform with infinite customization capabilities, the largest open-source community, and a broad open ecosystem.

🚀 Strapi has a caring, transparent, and collaborative culture as a whole, but every team creates its own energy and environment.

At Strapi, we don't expect you to meet all of the requirements of the Support Engineer role. If you believe in what you have to contribute and in your ability to elevate the team, we want to hear about your story.

Few of us would be here had we not taken the chance.

🙏🏾 Why your role is important at Strapi

On a daily basis, you will work with both the community users and clients of Strapi. The support team is answering community technical questions on the different platforms we have. We also dig deep into the product to find workarounds to unblock users in their project development. We are currently working on the restructuring of all technical resources we have, you will be involved in this massive task.

👋🏿 The User Success Team culture is

At Strapi, we are a team of experts comprising support engineers and customer success managers who are passionate about helping Strapi customers and other Strapiers.

User Success members are always ready and willing to learn something new.

Our team is not just prepared but meticulously organized and ready to efficiently handle multiple tasks in a way that instills confidence in our ability to deliver.

Ready and willing to give and receive feedback to improve continually.

📋 How will my job look like on a daily basis?

- Make sure all technical questions have an answer

- Create technical resources to help users to achieve their goals using Strapi

- Help clients during their project development

- Structure support processes in collaboration with the sales and customer success team

- Analyze and report the community users' and clients feedback to the product team

💙 About you:

- Strong proficiency in React and Node.js. A general understanding of our stack Redux, Saga, Styled-components, Webpack, Koa, and REST/GraphQL

- Significant experience with web development and technical support

- A passion for learning, teaching, and helping others

- Excellent communication and presentation skills

- 3 years experience with Javascript, including at least 3 with React and Node.js

- Familiarity with common front-end and back-end development tools

- Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks

- Experience with working remotely a big plus.

👾 Strapi benefits:

🌍 Work from anywhere: We're a remote-first company, so we can work wherever our home is. And WiFi.

🚑 Expanded health benefits: Including premium medical, dental, and vision coverage.

💰 Equity for everyone: We win together. On top of a competitive salary, every Strapier has equity that grows with you in the company.

🐣 Parents on a mission: 16 weeks of fully paid parental leave for every new Strapi parent.

💻 You'll always be up to date: We’ll cover all hardware and software needed, so you’re always with the latest versions.

🎓 Grow as you are: From day one, we provide budget and tools to learn and grow both professionally and personally.

🎉 Offsite: We all gather physically or virtually twice a year.

🌱 Mental health support: We offer Moka.care one-on-one sessions with certified specialists.

👭 Referral program: $1500 if you refer someone to Strapi and they are hired.

🙏🏾 Vacation & Emergency days: At least 25 days of paid vacation. 5 paid emergency days per year, for each Strapier in trouble (miscarriage, grief, domestic violence, sick kids or dependents) who needs a day or a few days off to manage it.

Meet the team!

First video call with the Talent Acquisition Team or the hiring Manager

Technical assessment & Assessment debriefing

Team meetings (with a few Strapiers)

References check

More details here: https://miro.com/app/board/uXjVOMEXZ58=/

At any moment, the process can stop, and the team will be happy to give you a call to share their feedback or get into more details.

🎉 Celebrating You being YOU!

Strapi's mission is to empower the worldwide community of users to build a million tailor-made projects. To do that, we are growing a diverse team representative of the users we serve. We are committed to building a safe workplace where everyone feels empowered to bring their authentic selves. By being you and bringing your unique difference, perspective, culture, experience, lifestyles, and challenges, you actually help all of us succeed and grow to be the best version of ourselves!

It is important to us to create an accessible and inclusive candidate experience. Please let us know if there are any adjustments we can make to assist you during the hiring and interview process.

📖 Want to learn more about us?

Take a look at our open positions at our Careers Website, Join our community, read our latest news at Strapi's blog, learn more about our story and check out our Glassdoor page!