Operations Manager at the Moxy Hotel Vanderbilt Hillsboro Village

Join the team as our next Operations Manager at the Moxy Hotel Vanderbilt Hillsboro Village! We’re redefining the hotel experience with a fun, vibrant atmosphere, and exceptional service for our guests. We're looking for an energetic, strategic leader who thrives in a dynamic environment and can bring fresh ideas to life across departments like Guest Services, Valet, Food & Beverage, and other departments as deemed by specific hotel needs, (ie, Housekeeping and Maintenance). Your passion for top-tier hospitality and team building will shape the guest experience and fuel our culture.

What You'll Do:

Lead and inspire our front-line teams across all departments to deliver extraordinary service.

Foster collaboration among all operational departments to maintain high service standards.

Oversee seamless daily operations, from front desk to valet to food and beverage, ensuring an unforgettable guest experience.

Engage in community involvement, with a unique and welcoming presence.

Key Qualifications:

Education & Experience: College degree or equivalent in-depth hospitality experience preferred.

Strong leadership background, ideally in hospitality, with supervisory experience.

Financial acumen and ability to manage budgets effectively.

A valid driver’s license and ability to work flexible hours as needed.

Physical & Mental Requirements:

Ability to work long and flexible hours in a physically active role.

Comfortable handling high-pressure situations with a cool, objective mindset.

Excellent problem-solving skills and a strong ability to prioritize in a fast-paced environment.

Your Role Includes:

Ensuring our guests feel welcomed, valued, and delighted at every touchpoint.

Monitoring cleanliness, sanitation, and all quality standards, while adhering to safety and health guidelines.

Effectively recruiting, training, and developing a high-performing team.

Building schedules that align with hotel needs and special events, with a focus on exceptional guest service.

Supporting the brand through creative, hands-on engagement with our teams and guests.

Why You’ll Love Working with Us: We’re all about maintaining a spirited and inclusive workplace, where each team member can thrive, grow, and contribute to a memorable guest experience.

Ready to Join Us? If you’re an innovative leader with a passion for hospitality and community, this role might be the perfect fit for you! Apply now to help us elevate the hotel experience with a blend of style, energy, and guest-centric service!

Who You’ll Report To: General Manager

Your Team: Valet, Food & Beverage Team, Front Desk, Maintenance, and Housekeeping