Community Builder (Reddit & Social Media) - Super Speciosa

About Us:
Super Speciosa is a leader in the kratom industry, committed to providing high-quality, lab-tested products to our customers. We are looking for a Community Manager to enhance our online presence, engage with our audience, and build relationships within the kratom community, especially on Reddit.

Role Overview:
The Community Manager will focus on social media engagement, community outreach, and influencer relations. A key aspect of this role is managing Reddit engagement, and fostering trust among existing and potential customers.

🚀 Reddit Community Management & Outreach

• Identify and engage with active Reddit users based on their karma points and posting frequency.
• Build and maintain a list of engaged Reddit users for ongoing sample distribution and brand promotion.
• Engage in discussions by commenting on kratom related threads and providing valuable insights.
• Monitor brand conversations on Reddit, responding to both positive and negative reviews.

📢 Social Media Engagement & Customer Support

• Monitor and respond to comments and DMs on Facebook, Instagram, Twitter, Tiktok, and YouTube.
• Engage with kratom related discussions and offer samples to potential brand advocates.
• Address customer inquiries related to kratom and product concerns.
• Track frequently asked questions and common concerns to improve communication.
• Post consistently (2-3 times per week) on all social media platforms to maintain engagement.

🤝 Influencer & Advocate Relationship Management

• Identify potential brand advocates in kratom communities.
• Build and maintain a contact list of kratom enthusiasts for ongoing sample distributions.
• Track outreach efforts and engagement results in a spreadsheet.

🌟 Customer Retention & Brand Reputation Management

• Monitor online reviews and brand mentions across social platforms and forums.
• Respond to both positive and negative reviews, offering support and solutions.
• Provide free samples to dissatisfied customers to improve their experience.

🔍 Keyword Research & Content Optimization

• Conduct research to identify high volume, non branded kratom related keywords.
• Use these keywords to engage with users in forum discussions and social media platforms.
• Report findings to the marketing team to inform content strategies.

Tools & Resources:

• Reddit account with Super Speciosa brand identity
• Social media platforms (Facebook, Instagram, Twitter, YouTube)
• Quora account for answering kratom related questions
• Google Sheets or Airtable for tracking outreach efforts and advocate lists
• Keyword research tools (Google Keyword Planner, Ahrefs, SEMrush)
• Social media monitoring tools (Hootsuite, Sprout Social, or similar)

Reporting & Communication:

• Weekly check-ins with the marketing team to review engagement and outreach efforts.
• Monthly reporting on sample distribution, engagement metrics, and customer feedback.
• Recommendations for adjusting outreach strategies based on performance.

Who You Are:

• A Reddit power user with a deep understanding of engagement strategies.
• Experienced in social media management and community building.
• Passionate about the kratom industry and eager to educate and engage users.
• Organized and data driven, with experience in tracking engagement metrics.
• A proactive problem solver with strong communication skills.