Partner Success Manager

Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, Microsoft, and Red Hat. 

Tackle works with more than 500 software companies including CrowdStrike, HashiCorp, New Relic, Snyk and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. We are venture backed by three of the world's top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold.

Tackle is seeking a Partner Success Manager to guide organizations in developing and executing Go-To-Market (GTM) strategies while fostering strong partnerships and ensuring  success partnering to and through the Cloud Providers. In this role, you will work closely with Alliances and Sales Operations leadership, leveraging Tackle’s proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes on behalf of our customers. This position is ideal for a highly skilled professional who excels in collaboration, results-oriented communication, relationship building, and driving strategic initiatives understanding the complexities of the Cloud Providers

• Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives for partner success.
• Build and maintain strong, long-term relationships while becoming an integral part of the customer's GTM strategy.
• Guide organizations in implementing Tackle’s Operating Model to streamline GTM workflows and enhance operational efficiency.
• Enable co-sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud).
• Collaborate cross-functionally across internal teams and customer stakeholders to ensure alignment and drive successful outcomes.
• Identify and lead process improvement initiatives to optimize scalability and efficiency.
• Act as a trusted advisor and subject matter expert in GTM strategy and operational excellence.
• Provide strategic guidance and critical thinking to tackle complex customer challenges and align solutions with business goals.
• Deliver transparent, results-oriented communication to stakeholders, ensuring accountability and trust.
• Use data-driven insights to measure success, refine processes, and continuously improve performance.
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality results.
• Maintain a deep understanding of cloud providers and their integration into customer workflows.
• Managing individuals and their customer specific workflows, ensuring efficient processes, accountability, alignment and organization goals. 

• Proven Experience: 3+ years of demonstrated success in customer success, partner management, or GTM strategy development.
• Cloud Expertise: Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies.
• Operational Excellence: Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes.
• Collaboration Skills: Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership.
• Strategic Thinking: Strong critical thinking and problem-solving skills to align solutions with customer goals.
• Data-Driven Approach: Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements.
• Communication Skills: Exceptional verbal and written communication skills for building trust and fostering accountability.
• Project Management: Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Relationship Building: A track record of fostering and maintaining strong, long-term partnerships with stakeholders.
• Adaptability: Resourcefulness and flexibility to navigate and thrive in dynamic, evolving business environments.

TACKLE VALUES:

Start with the customer - We succeed when our customers succeed. That's why every role at Tackle leads to the customer. We exist to support, guide, and empower our customers. 

Explore and experiment - We are curious and creative at work, always looking for innovative ways to improve. We continuously iterate and push the boundaries of what's possible. Tackle is a safe place to try new things.

Learn and grow as a team - We seek and share knowledge across Tackle. We actively connect and collaborate with others. We welcome different perspectives and invite healthy debate.

Celebrate wellness - We value work-life harmony and personal well being. We share and appreciate stories of wellness every day. We are remote by design, so all Tacklers have the freedom to be their best selves.

Tackle together - We work openly and transparently at Tackle. We are caring, empathetic, and kind. Every Tackler plays a part in our welcoming, inclusive culture.

Benefits of joining the Tackle Team:

Full-time employees currently enjoy these amazing benefits:

·       Work remotely

·       Competitive Salary

·       Equity

·       Health, Dental and Vision Coverage

·       Company off-site Summits

·       Monthly Wellness Reimbursement

·       Internet and Phone Reimbursement

·       $1000 Home ergo/office set up

·       Generous Vacation Plan

·       401k with match

·       Technology tools to do your best work

·       Company Surprises and Swag

·       Awesome Co-workers

We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.

Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.