Customer Service Representatives - Gambling Industry

Are you passionate about delivering exceptional customer experiences? Do you have experience in the gambling industry? Join our team as a Customer Service Representative and become part of a fast-paced, exciting environment.

Key Responsibilities:

• Provide prompt and professional assistance to players via live chat, email, and phone.
• Resolve queries related to accounts, payments, games, and promotions.
• Proactively address customer concerns to ensure satisfaction and retention.
• Work collaboratively with other departments to resolve complex issues.
• Stay updated on company products, services, and promotions to offer informed assistance.

Requirements:

• Previous experience in customer service within the gambling industry (minimum 1 year).
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to work flexible shifts, including weekends and holidays.
• Familiarity with online gaming platforms and CRM systems is a plus.