Operations Manager - Unicrest

Talent Right has partnered exclusively with Unicrest Group Ltd for the appointment of an Operations Manager. This dynamic, hands-on leadership role is vital to ensuring the efficient and seamless operations of a globally respected organisation specialising in the manufacturing of quality shade products.

About the Company

Unicrest Group Ltd is a proudly New Zealand-owned company with a strong presence in New Zealand, Australia and the US. Serving global markets, Unicrest is dedicated to enhancing personal welfare by providing innovative solutions for protection and comfort in outdoor environments. 

About the Role

The ideal candidate will demonstrate a hungry, humble, and smart attitude towards their work, driven to succeed, grounded in their leadership style, and adept at navigating complex challenges. Adaptability is essential in this fast-paced and ever-evolving environment, where innovation and flexibility are key to staying ahead.

If you are a resourceful, forward-thinking operations professional eager to make a meaningful impact, this role offers an exceptional opportunity to lead and drive success within this progressive family business..

As the Operations Manager, you will report directly to the General Manager and oversee critical functions across purchasing, supply chain management, stock control, production scheduling, and customer order fulfilment. You will also play a pivotal role in improving processes, streamlining operations, and driving efficiency while maintaining a safe, productive, and innovative workplace.

Key Responsibilities

• Operational Excellence: Manage purchasing, forecasting, production scheduling, and stock control to ensure timely customer order fulfilment in a lean and cost-effective manner.
• Supplier Relations: Build strong relationships with suppliers to optimise lead times, quality, and cost-efficiency.
• Team Management: Lead production and warehouse staff, scheduling priorities and ensuring adherence to safety and quality standards.
• Process Improvement: Implement and maintain systems for traceability, warranty claims, and supplier batch records while driving lean manufacturing practices.
• Customer Service: Oversee and lead the customer service team, ensuring timely responses and maintaining high customer satisfaction scores, with performance measured through key metrics.
• Customer-Focused Approach: Collaborate with Sales, Marketing, and Customer Service to ensure stakeholders have the resources and support needed for success. 
• Leadership: Oversee the global warehouse and assembly locations, fostering a culture of safety, collaboration, and continuous improvement.
• Global Coordination: Organise and manage imports, exports, and inter-warehouse stock transfers across NZ, Australia, and the US.

Qualifications and Skills

• 5+ years of proven experience in operations, logistics, or supply chain management.
• Expertise in purchasing, production scheduling, and inventory management.
• Proficiency in Excel and Microsoft Dynamics 365.
• Strong leadership and communication skills, with the ability to inspire and manage diverse teams.
• Commitment to lean manufacturing principles and continuous improvement.
• Practical understanding of import/export documentation and processes.

What’s on Offer

• Competitive salary package depending on experience.
• Profit Share Scheme
• Opportunities to make a meaningful impact in a globally recognised organisation.
• A collaborative work environment that values innovation, growth, and employee satisfaction.

How to Apply

If you are passionate about operations and ready to take on a leadership role in a fast-paced, innovative company, we want to hear from you! Submit your resume and cover letter today.