Logistics Specialist

About Teya and Storyous

Teya exists to ensure that every small and growing business in Europe has the opportunity to thrive. Our goal is to become Europe’s go-to software solution for these businesses, simplifying their daily operations and helping them rediscover the joy of running their business. Founded in 2019, Teya has grown to a team of over 850 employees, operating in 14 countries. 

Storyous, a key business within the Teya group, is celebrating its 11th year on the market.  

Our mission is to empower the hospitality industry with an intuitive operating system that allows our clients to focus fully on what matters the most – an impeccable guest experience. 

Your Team
You will be part of our Logistics Team in Prague. A dedicated and dynamic group focused on ensuring that our customers receive their hardware quickly and efficiently. We collaborate closely with 3rd party warehouses and shipping companies, ensuring a seamless customer journey from order to delivery. Your role will be pivotal in managing returns, repairs, and coordinating with both clients and service providers to maintain our high standards of service.

Your Mission
Be the backbone of our logistics operations, ensuring our customers experience the fastest delivery of hardware on the market.

• Streamline the order fulfilment process by effectively working with our 3rd party warehouse and shipping partners.
• Handle package returns and repairs with efficiency and care, ensuring customer satisfaction.
• Communicate proactively with clients and 3rd party service providers to resolve issues and enhance service delivery.
• Support our Sales and Customer Relations teams to enhance the overall customer experience.
• Foster teamwork and engage in creative problem-solving to tackle logistical challenges and improve processes. 
• Gain in-depth knowledge of our logistics systems and processes, becoming a go-to resource for colleagues across departments.

Your Story
You are excited to dive into the logistics arena and contribute your skills to improve our operations. You thrive in a fast-paced environment and are committed to delivering exceptional service. You have strong communication skills and are fluent in Czech and English.

• You're driven by a customer-first mentality, always looking for ways to enhance their experience.
• Confident in your ability to communicate with various stakeholders, from warehouse staff to service providers.
• Results-oriented and determined, you won't stop until goals are met.
• Eager to learn and adapt, you have a passion for problem-solving.
• Previous experience in logistics or supply chain is a plus, but not essential.
• The best part about you is your knack for building relationships and finding solutions swiftly!

The Perks

• 26 days Annual leave,
• 3 sick days
• Benefit Plus Cafeteria
• Possibility of hybrid model (home office)
• Company laptop and other equipment
• Free Mobile tariff
• Frequent team events and activities in the office and outside
• Office fruits and speciality coffee every day
• Friendly, comfortable and informal office environment

Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.

All CVs and supporting documents must be submitted in English.